Building Services Manager

At Riverwalk Retirement Residence, g, we’re driven by a shared commitment to creating meaningful experiences for the older adults we serve. Our teams bring passion, creativity, and heart to everything they do, and it shows in our culture of collaboration, innovation, and continuous improvement. We’re proud to have received Canada's Best Managed Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or contributing within our corporate community, your work plays an important role in helping seniors live longer, better and you’ll be supported by a team that believes in growing together, celebrating success, and having fun along the way. If you’re looking for a place where your work has real impact, and where you can thrive personally and professionally, we’d love to meet you!

ACCOUNTABILITY OBJECTIVE

The Building Services Manager is responsible for the overall maintenance and environmental services within the residence. This includes preventative maintenance, life safety systems, regulatory compliance, contractor oversight, and facilities upkeep. The role ensures the physical infrastructure supports a safe, functional, and welcoming environment for residents, families, and team members.

BACKGROUND/QUALIFICATIONS

• Minimum Grade 12 education. Post-secondary certification in building maintenance, trades, or facility operations preferred.
• Minimum three (3) years of experience in facility maintenance management, preferably in senior living, hospitality, or healthcare.
• Current knowledge of building systems including HVAC, electrical, plumbing, life safety, and mechanical operations.
• Proficient in English (written and verbal).
• Strong computer skills, including building maintenance software and Microsoft Office Suite.
• Resident-focused with values aligned to Verve Senior Living mission statement.

KEY RESPONSIBILITIES

• Establish and manage preventative maintenance programs, including routine inspections, life safety systems testing, and documentation.
• Oversee maintenance of physical building systems and infrastructure, including HVAC, plumbing, electrical, fire life safety, mechanical, security, and communication systems.
• Lead and perform routine maintenance, service, and repair operations to maintain the facility, furnishings, equipment, fixtures, and grounds.
• Maintain cleanliness, safety, and regulatory compliance of the building in accordance with applicable legislation and the Residence standards.
• Oversee and coordinate contractors, trades, and service providers to ensure safe, timely, and quality work within the residence.
• Collaborate with the Marketing and Wellness teams to prepare suites for new move-ins and prioritize unit turnovers.
• Maintain a detailed inventory of supplies and equipment required for maintenance operations.
• Ensure secure management and distribution of all master keys.
• Prepare maintenance schedules and approve team member shift changes, vacations, and leaves.
• Conduct performance reviews and address staff development needs through coaching and performance management.
• Support capital planning by obtaining quotes, assisting with tendering processes, and coordinating project execution.
• Monitor department budget and provide input into operational and capital expenditure planning.
• Participate in the Verve Quality Improvement (VQI) program and contribute to residence-wide initiatives.
• Attend residence operational meetings and regional Environmental Services meetings.
• Stay current on industry best practices, including sustainable and green building practices.
• Performs other duties as assigned by the General Manger or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.

All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for any portion of the recruitment and hiring process, please let us know.