Building Superintendent

Role: Superintendent

Reports to: Property Manager

At Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.

About the Position

The Superintendent is responsible for the full oversight of building operations, maintenance, cleanliness, and safety. This role leads on-site maintenance activities, supervises staff (including Assistant Superintendents), and ensures the property is maintained to the highest standards while delivering exceptional resident service.

Key Responsibilities

Building Maintenance & Operations

• Oversee and perform routine inspections of building systems including HVAC, plumbing, electrical, fire/life safety, and mechanical equipment
• Ensure all systems operate efficiently, safely, and in compliance with regulations
• Plan and execute preventative maintenance programs
• Identify, troubleshoot, and coordinate resolution of complex maintenance issues
• Maintain all common areas, mechanical rooms, and exterior grounds to company standards

Suite Maintenance & Turnovers

• Oversee and assist with in-suite maintenance and repairs
• Manage unit turnovers, ensuring timely completion and quality standards
• Conduct inspections to ensure suites are move-in ready
• Coordinate work with contractors when required

Emergency Response & Safety

• Lead response to emergency situations (e.g., fire alarms, floods, system failures)
• Ensure proper procedures, documentation, and escalation protocols are followed
• Participate in on-call rotation, including evenings and weekends
• Ensure compliance with all health, safety, and fire code regulations

Groundskeeping & Seasonal Duties

• Oversee garbage removal and waste management processes
• Ensure exterior areas (parking lots, walkways, landscaping) are clean and safe year-round

Resident Relations & Customer Service

• Resolve tenant issues and complaints professionally and efficiently
• Foster a positive, respectful, and customer-focused environment
• Communicate regularly with the Property Manager regarding resident issues and building performance

Contractor & Vendor Coordination

• Ensure work is completed safely, on time, and within scope
• Monitor contractor performance and compliance with site rules

General Repairs & Support

• Perform general handyperson work
• Assist with contractor supervision as needed
• Ensure compliance with workplace safety standards and company policies

Administrative & Reporting Support

• Maintain accurate records of maintenance activities, inspections, and incidents
• Report major repairs, capital needs, and operational concerns to the Property Manager
• Track inventory and ensure adequate supplies and tools are maintained

Qualifications & Skills

• 3-5+ years of experience in residential building maintenance or as a Superintendent
• Strong working knowledge of electrical, plumbing, HVAC, and general building systems
• Ability to troubleshoot mechanical issues independently
• Experience handling emergency situations calmly and effectively
• Strong communication and interpersonal skills
• Customer-service oriented with a professional demeanor
• Physically capable of performing maintenance tasks (lifting, standing, climbing stairs)
• Availability for on-call rotation, including evenings and weekends