Business Account Manager

BUSINESS ACCOUNT MANAGER

Reports To: Manager, Business Services

Every employee must honour the vision, mission and values of Northern Savings Credit Union.

Primary Purpose

The Business Account Manager is a key position in the branch providing business financial solutions and exemplary member service. This role is the primary point of contact to a portfolio of members whose basic business needs expand both the lending and investment spectrum. The Business Account Manager also demonstrates strong relationship management and business development skills in order to bring new business members to Northern Savings Credit Union.

The Business Account Manager is to demonstrate positive and professional leadership within the Credit Union and externally in the community. The Business Account Manager collaborates with the employees of Business Services to achieve their maximum potential and produce results in the best interest of the credit union while respecting and delivering the needs of members.

Key Accountabilities

Knowledge of Market and Industry:

• Maintains knowledge of business market with regards to services, products, rates, and fees.
• Maintains knowledge of current market activity locally and nationally in order to identify opportunities for Northern Savings.
• Maintains knowledge of economic factors and implications for the business line.
• Maintains awareness of competition in the market.
• Develops and fosters key relationships within the credit union system and with key Northern Savings partners.

Member Service:

• Responsible for the delivery of products and services to achieve exemplary member service for existing and new business members.
• Identifies product needs and services which would enhance the business member’s financial relationship with the Credit Union and/or amendments to existing products and services.
• Ensures professional image of unit to members and internal customers.
• Advises Manager, Business Services on challenges in delivery of products and services to maximize member service and on changing member needs and expectations.
• Continually markets the benefits of membership to non-members to grow the membership.

Employee Engagement

• Contributes to a positive capable team to meet the mandate of the business unit.
• Collaborates with staff in addressing services issues and member concerns.
• Provides mentoring to enhance employee performance.

• Fosters a culture consistent with the credit union’s values and service philosophy.
• Collaborates with management team colleagues and with corporate office staff and leaders.

Operational Effectiveness:

• Provides for effective functioning of the business line and attaining stated objectives.
• Identifies process improvements and works with Manager, Business Services to develop solutions.
• Builds relationships with existing members and clients, networks with external business organizations and individuals to generate referrals and solicit new business.

Risk Management and Financial Health:

• Contributes to profitability of the business unit through product sales that fall within prescribed pricing guidelines.
• Provides referrals to other business units, i.e. insurance, retail services, financial advisory services.
• Ensures operations meet compliance and regulatory requirements as well as abiding by corporate level policy.
• Adheres to delegated lending limits.
• Proactively identifies inherent risk to products and operations and implements appropriate risk responses to mitigate to acceptable tolerance.
• Monitors accounts with a higher risk profile, develop plans to mitigate risk for Northern Savings.

Minimum Qualifications:

Education:

• Completion of post-secondary education is required.
• Completion of sales and service training required.
• Completion of business credit lending program is required.

Experience:

• Previous business lending experience required.
• Previous retail lending experience preferred.
• Previous financial services experience is required.
• Extensive credit background and experience in evaluating all aspects of credit decisions, including risk, at a corporate level.

Skills:

• Business acumen and understanding of demands of running a business.
• Demonstrated sales and service skills.
• Experience in research and negotiation is an asset.
• Expert financial system knowledge and skills required.
• Expert knowledge of business lending products and services required.
• Expert knowledge of Credit Risk policy is required.
• Ability to prioritize, organize work within time constraints, under pressure and competing priorities.
• Ability to communicate and liaise professionally with all members, potential customers and co-workers while maintaining confidentiality.
• Excellent written and verbal English communication skills.
• Working knowledge, skills and experience in Microsoft Office.

Travel is a requirement of this position.