Business Continuity & Operational Resilience Lead (Hybrid, Toronto, ON or Burnaby, BC)

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Business Continuity & Operational Resilience Lead

Reports to: Senior Manager, Strategy and Transformation

Vacancy status: This posting is for an existing position.

Purpose of the Role

The Business Continuity & Operational Resilience Lead is responsible for the coordination, execution, and continuous improvement of LifeLabs' Business Continuity and Cyber Incident Recovery programs. The role provides subject matter expertise across business continuity, operational resilience, cyber recovery, exercising, and incident preparedness while supporting the organization's long-term resilience objectives. Working in partnership with the Senior Manager, Strategy & Transformation, the Business Continuity & Operational Resilience Lead will lead day-to-day program activities, facilitate continuity planning efforts, identify resilience gaps, support program maturity initiatives, and help ensure the organization can effectively respond to and recover from operational and technology disruptions.

Your responsibilities will include:

Business Continuity Program Management

• Coordinate and maintain the enterprise Business Continuity Management Program.
  Support development and enhancement of BCM frameworks, standards, procedures, templates and supporting documentation.
• Facilitate annual planning, reviews, and continuous improvement activities.
• Monitor program metrics, action items, risks, and remediation activities.
• Support governance forums and prepare reporting materials for leadership.
• Provide guidance and support to business stakeholders completing BCM activities.
• Identify opportunities to improve program effectiveness, consistency, and compliance.

Business Impact Analysis (BIA) and Business Continuity Planning

• Lead the coordination, facilitation, and maintenance of enterprise Business Impact Assessments.
• Facilitate workshops with business stakeholders to identify critical services, recovery requirements, dependencies, and operational risks.
• Review and challenge continuity assumptions and recovery requirements to ensure practical and achievable recovery strategies.
• Maintain enterprise Business Continuity Plans and supporting recovery documentation.
• Ensure continuity plans remain aligned with organizational, technology, operational, and third-party changes.
• Identify resilience gaps and support development of mitigation recommendations.

Cyber Incident Recovery and Enterprise Recovery Planning

• Support development and maintenance of enterprise Cyber Incident Recovery plans and playbooks.
• Partner with Technology, Cybersecurity, Operations, HR, Finance, and Communications teams to align business recovery requirements with technical recovery capabilities.
• Facilitate recovery planning sessions focused on significant technology and cyber disruption scenarios.
• Support development of alternate operating procedures for prolonged technology outages.
• Maintain recovery dependencies, recovery sequencing, and critical business recovery requirements.

Exercises, Testing, and Program Readiness

• Design, coordinate, and facilitate tabletop exercises, workshops, simulations, and recovery testing activities.
• Develop realistic disruption scenarios to validate continuity and recovery strategies.
• Document observations, lessons learned, risks, and corrective actions resulting from exercises.
• Track remediation activities through completion and validate closure of identified gaps.
• Support annual exercising and testing programs across the organization

Incident Preparedness and Operational Resilience Support

• Support Emergency Management Operations Centre (EMOC) readiness and preparedness activities.
• Contribute to incident management planning, playbook development, and response procedures.
• Support maintenance and adoption of emergency notification and response tools.
• Assist with incident response, recovery coordination, and post-incident reviews when required.
• Promote integration between Business Continuity, Crisis Management, Disaster Recovery, Cyber Incident Recovery, and Incident Management activities.

What you bring to the role:

• Bachelor’s degree in business, Risk Management, Emergency Management, Information Technology, Public Administration, or a related discipline
• CBCP, CBCI, MBCI, MBCP, or equivalent industry certifications would be considered assets.
• 6-8+ years of Business Continuity, Operational Resilience, Crisis Management, Disaster Recovery, or related experience
• Experience supporting enterprise-wide BCM programs in healthcare or other regulated environments.
• Experience facilitating executive workshops, exercises, and stakeholder sessions.
• Experience integrating BCM and Cyber Incident Recovery planning activities
• Demonstrated experience conducting Business Impact Analyses and Business Continuity Planning activities.
• Strong facilitation, communication, and stakeholder management skills.
• Experience developing documentation, procedures, standards, and reporting materials.

Why Join Us?

Join a purpose-driven organization where your work has a direct impact on the resilience of critical healthcare services across Canada. As the Business Continuity & Operational Resilience Lead, you'll own and shape enterprise-wide continuity, cyber recovery, and crisis preparedness programs while partnering with senior leaders across the business.

This is a high-impact, highly visible opportunity to influence strategy, lead cross-functional initiatives, and help ensure LifeLabs can effectively navigate and recover from operational and technology disruptions. If you're passionate about resilience, collaboration, and making a meaningful difference, you'll find both challenge and purpose in this role.

Salary range: $112,565 - $143,520 CAD annually (commensurate with experience).

#LI-MP1

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!