Business Development Manager

Great companies start with great people!

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

What's in it for you as a future team member?

• Attractive remuneration including a competitive base salary plus performance incentives and rewards with an uncapped commission structure.
• Benefits including health, dental, vision and life insurance
• Continuous learning and development : Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

Job Description:

Business Development Manager is responsible for leading the strategy and executing the plan in a specific vertical market and/ or geographical area to prospect identified accounts and/ or verticals.

The Business Development Manager represents the entire range of Citron services, consumables, and equipment to these assigned prospects while managing the customer accounts for a defined amount of time to retain business and penetrate at a site level and portfolio wide.

The Business Development Manager works together, with the Directors of Sales and Operations, Regional Sales Managers, Hygiene Sales Experts, and other company resources to manage the day-to-day business relationship and ensure Citron’s strong footprint and leadership within the vertical market.

Activity and revenue expectations are set monthly and reported through Citron CRM tool, Salesforce.com (SFDC) Dashboards and monthly reports.

Duties and Responsibilities:

• Manage existing client relationships for a defined amount of time using the Citron sales process and defined pricing and policies of Citron, grow and retain the portfolio revenue in line with company expectations.
• Present, promote and sell Citron Hygiene products and services to prospects.
• Use Salesforce CRM and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
• Works together with the Directors of Sales and Operations, Regional Sales Managers, and other company resources to manage the day-to-day business relationship and ensure Citron’s strong footprint and leadership within the vertical market.
• Attend internal meetings and training fully prepared with relevant customer data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
• Carry out market research and maintain knowledge about the hygiene market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
• Other duties as requested

Qualifications:

• Bilingual is an asset but not mandatory.
• Ability to demonstrate the use of advanced sales skills especially but not limited to – listening, questioning, summarising, providing, negotiating, closing, and handling customer concerns.
• Strong at building relationships, account management, communication, problem solving, negotiation and interpersonal skills.
• Broad business acumen with strong analytical, decision making, and problem-solving skills.
• Able to use and understand sales related IT systems (SFDC) and use them effectively to manage own performance, pipelines, forecast and activity.
• Demonstrates the ability to work in a matrix management environment working closely with sales colleagues in internal, regional, and strategic teams as well as operations, marketing, sales operations, finance, bid team, health and safety and compliance to achieve the business goals.

Requirements:

• 2+ years of a proven track record within a mid to large account environment of driving revenue growth through new logo acquisitions.
• Must hold a valid Driving Licence and travel locally to attend meetings.
• Education equivalent to a bachelor’s degree in commerce and/or business studies preferred, or the equivalent in related work experience.
• Industry relevant sales experience is preferred but not essential.
• Must be legally entitled to work at the specified location/region without requiring any sponsorship
• Conditional to a satisfactory background check

Expected Total Compensation: $70,000 - 120,000

Vacant Role

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

As a people‑first company, we believe every candidate deserves a genuine human experience. Our recruitment process is fully human‑led; no AI is used at any stage. Every review, assessment, screening, and hiring decision is made thoughtfully by a recruiter and/or a hiring manager.

Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.