Business Integration Manager

Business Integration Manager

We're partnering with a growing travel technology organization seeking a Business Integration Manager to lead complex client onboarding and integration initiatives within the airline sector. This role is ideal for someone who combines strong business analysis, stakeholder management, and technical integration expertise with deep airline operations knowledge.

As the primary point of contact for client implementations, you will work closely with customers, product teams, and technical stakeholders to gather requirements, drive CLIENT and system integrations, and ensure successful project delivery from discovery through go-live.

What You'll Be Doing

• Lead end-to-end client onboarding, implementation, and integration projects, ensuring successful delivery of milestones and customer outcomes.
• Act as the bridge between clients and internal teams by gathering business requirements and translating business needs into technical solutions.
• Drive CLIENT and platform integration initiatives, working closely with stakeholders to define requirements and interface specifications.
• Partner with Product and Engineering teams to refine requirements, define acceptance criteria, participate in sprint planning, and support solution delivery.
• Develop test scenarios, validate system functionality, identify defects, and help ensure high-quality implementations prior to production release.
• Provide ongoing operational expertise and guidance while maintaining strong client relationships throughout the project lifecycle.
• Deliver regular project status updates and proactively identify risks, dependencies, and opportunities for improvement.
• Support continuous improvement initiatives and contribute to successful airline and rail integration programs.

What We're Looking For

• 6+ years of experience within the airline industry, specifically supporting crew scheduling operations.
• Proven experience leading client onboarding, implementation, or systems integration projects.
• Strong understanding of business analysis, requirements gathering, process mapping, and technical integrations.
• Experience working with CLIENT, client-facing technology solutions, and cross-functional delivery teams.
• Excellent communication, stakeholder management, and customer relationship skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree required.

Nice to Have

• Experience influencing or leading cross-functional teams within enterprise environments.
• Business Analysis certifications such as CBAP, CCBA, IIBA, or PMI-PBA.
• Previous experience working within travel technology, airline operations, or transportation-focused environments.

Travel Requirements

• Ability to travel internationally up to 30% of the time.
• Travel may include destinations across Canada, the United States, Europe, Middle East, Africa, Asia-Pacific, and Latin America, including occasional short-notice travel based on business needs.

Why Join?

• Play a key role in delivering strategic integration projects for leading travel industry clients.
• Work at the intersection of technology, operations, and customer success.
• Gain exposure to large-scale global implementations and complex integration initiatives.
• Competitive compensation and benefits package including health, dental, vision, retirement savings programs, and paid time off.

This is an excellent opportunity for a client-focused integration professional who understands airline operations and enjoys driving technical projects that directly impact customer success.