Business Intelligence Analyst (Healthcare SaaS)

Company Description

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.

Job Description

As the Business Intelligence & Product Insights Analyst, you will play a pivotal role in transforming healthcare and operational data into insights that fuel product innovation, client success, and organizational growth. You will collaborate with leaders across Product, Systems, Finance, Sales, and Onboarding to ensure that every decision, from product design to client billing, is informed by accurate, timely, and actionable data.

Your mission is to understand what our clients and internal teams need to know, translate it into the right data model, and answer it through the next generation of Sisense dashboards, customer-facing and internal, that tell a clear story.

You'll work hand in hand with MEDFAR's Data Governance team: our data engineers handle extraction, ETL, and queries, while you define what data is needed and how it should be structured.

What You'll Do

Business Needs & Data Modelling

• Engage internal and external stakeholders to understand their business needs and the decisions they need to make.

• Translate those needs into data models (facts, dimensions, measures, KPIs) and clear specifications for the data engineering team.

• Validate that delivered data matches the model and answers the original question.

Dashboard Architecture & Storytelling

• Design, build, and maintain Sisense dashboards that serve both client needs and internal operational insights.

• Turn data into clear stories that highlight key insights and guide action, and present them to stakeholders up to the executive level.

• Continuously refine existing dashboards to make them simpler to use, faster to load, and easier to maintain.

Cross-Functional Collaboration

• Work closely with Product, Systems, Finance, Sales, and Onboarding to connect product usage data with operational and commercial metrics.

• Develop reporting frameworks that align usage and activation data with client contracts and revenue reporting.

• Partner with Product and UX to measure feature adoption and guide product roadmap decisions.

Data Strategy & Analytics

• Apply solid statistical reasoning to validate hypotheses, evaluate trends, and quantify the impact of business and product decisions.

• Leverage AI tools to accelerate analysis, documentation, and insight generation.

• Ensure adherence to MEDFAR's data governance standards for quality, consistency, and compliance (including healthcare regulations).

Client Engagement

• Collaborate with clients to understand their reporting needs and ensure dashboards deliver the insights they need.

• Help clients interpret their data effectively through guidance and troubleshooting.

• Act as MEDFAR's internal and external Sisense authority, promoting best practices for usability, scalability, and maintenance.

Working conditions:

• Contract: Permanent, full-time (40h/week)

• Working mode: Hybrid or remote

  • Occasional in-office presence may be required during the year (for events or team meetings, for example).

  • Candidates must reside in the province of Quebec.

Qualifications

• Bachelor's degree in Statistics, Data Science, Business Analytics, Information Systems, Mathematics, or a related field, or equivalent experience.

• 5+ years of experience including 3+ years of experience in data analytics, business intelligence, or product insights.

• Proven ability to translate business needs into data models (facts, dimensions, measures) and dashboards.

• Hands-on experience building dashboards in a BI tool (Sisense strongly preferred; Power BI, Tableau, or similar considered).

• Strong data storytelling and communication skills with both technical and non-technical stakeholders.

• Experience using AI solutions (e.g., Claude, ChatGPT, Copilot) as part of your work.

• Highly organized, rigorous, analytical, and curious.

• Bilingual (French and English), with strong English proficiency required.

Nice-to-Haves

• Basic SQL literacy and familiarity with data warehousing, ETL processes, and Sisense cubes.

• Experience in healthcare technology, EHR systems, or SaaS analytics.

• Background in customer success, consulting, or product management.

• Familiarity with usage-based reporting and financial reconciliation.

• Exposure to data governance or cross-system integration initiatives.

Additional Information

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.

• Remote work and flexibility (supporting work-life balance)

• RRSP contribution

• Healthcare insurance from day one

• Paid time off: 3 weeks + 1 additional week between Christmas and New Year

• An onboarding program to help you get familiar with our environment and the digital healthcare field

• All IT equipment is provided, with additional gear if needed

• Internal growth opportunities (promotions, internal mobility)

• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

• A company culture focused on transparency, collaboration, and innovation

• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.