Business Operations Analyst

Company Overview

Agility PR Solutions is a global leader in media intelligence and PR technology. Founded in 2003, we help communications teams around the world drive awareness, make smarter decisions, and protect their reputation when it matters most. Our enterprise-grade platform unifies media relations, media monitoring, social listening, AI visibility, and media intelligence into a single seamless system—turning overwhelming streams of coverage and conversation into decision-ready intelligence. Recognized for ease of use, results, and customer support, Agility is one of the most trusted names in media intelligence. Our mission is to empower the voices that shape the world's narratives, and we're looking for people who want to help us do it.

About the Role

At Agility PR Solutions, we’re continuing to evolve how we use data, systems, and AI to make smarter business decisions across the organization.

We’re looking for a highly analytical and curious Business Operations Analyst to help turn company data into actionable insights. You’ll be the dedicated analyst for sales and business performance, building the agreed metric definitions, clean Salesforce data and automated reporting the business runs on. This role will support revenue and sales operations reporting, dashboards, operational analysis, commission validation, vendor reporting, and broader business intelligence initiatives across teams including Sales, Account Management, Marketing, and Professional Services.

This is an ideal role for someone who enjoys solving problems, finding patterns in data, building practical reporting solutions, and using AI to automate and improve how work gets done.

This role reports to the VP, People & Culture, and works closely with the CEO and leaders across Sales, Account Management, Marketing and Professional Services.

What you’ll do

• Analyze company performance data across areas such as sales, pipeline generation, customer retention and engagement, operational performance, and market perception

• Own the definitions and documentation for core business metrics, so every team reports from the same numbers

• Partner with sales leadership on Salesforce data quality, including pipeline stages, required fields and data hygiene

• Build and maintain automated dashboards and recurring reports across key business functions using tools such as Excel, and Salesforce reporting

• Validate monthly commission calculations so that every statement and payout is accurate before approval, and report on attainment and payouts

• Manage and validate vendor reporting where accuracy and careful analysis are critical

• Pull insights from platforms such as Salesforce, Pendo, G2, RepVue, and other internal or external data sources

• Identify trends, risks, opportunities, and operational inefficiencies through data analysis

• Partner with leadership to support strategic decision making through reporting and insights

• Use AI tools to automate recurring reporting, data cleanup and analysis, and help evaluate and implement practical AI-enabled workflows, tools, and automation opportunities across teams

• Create reporting processes that are scalable, efficient, and easy for teams to use without overengineering solutions

• Support ad hoc analysis and special projects across the business

In your first six months, you’ll:

• Agree and document definitions for core revenue and customer metrics with Sales, Account Management and Marketing

• Deliver automated weekly and monthly reports on bookings, quota attainment, pipeline and retention

• Take over monthly commission preparation and administration

• Launch at least two AI-enabled improvements to reporting or workflows

What You'll Bring

• 3–5 years of experience in revenue operations, sales operations, business analysis, analytics, or a similar analytical role

• Experience analyzing recurring-revenue or subscription business metrics such as ARR, retention, churn and expansion

• Strong analytical and problem-solving skills with excellent attention to detail

• Advanced Excel skills including formulas, pivots, lookups, data manipulation, and reporting

• Experience with reporting and visualization tools such as Power BI, Tableau, Looker Studio, or similar platforms

• Experience working with Salesforce reporting and data analysis, including report building and data quality

• Comfort working with large datasets and translating findings into clear business insights

• Hands-on experience using AI tools such as ChatGPT, Claude, Gemini or Copilot to automate work, analyze data or build reports

• Comfortable working independently, prioritizing requests and pushing back when needed

• Ability to balance accuracy and speed without overcomplicating processes

• Strong communication skills with the ability to explain data clearly to non-technical stakeholders

• Degree or diploma in Business, Finance, Economics, Analytics, Commerce, or a related field

Nice to have:

• Experience with Pendo, HubSpot, SQL, or BI tools

• Experience in a B2B SaaS company

• Experience supporting commissions or incentive compensation processes

• Experience automating workflows with tools such as Zapier, Power Automate or Salesforce Flow

Why You'll Love It Here

• Fully remote work environment
• Collaborative culture – and key tools enabling it
• Competitive compensation package
• Health, Dental & Vision benefits
• RRSP matching
• Life Insurance
• Employee Assistance Program (EAP)
• Career Development & Progression opportunities
• Paid Vacation, Personal Days and Sick days
• Week off between Christmas and New Years'
• No Internal Meetings Fridays

Compensation

The total compensation range for this role is C$75,000–C$90,000 annually. Final compensation will reflect the successful candidate's experience, skills, and internal equity.

This is for a vacant position.

AI Usage

We use technology to make hiring smarter, faster, and more personal, never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role, allowing our recruiters to focus more on meaningful conversations with candidates. AI does not make hiring decisions at Agility. Every decision is made by people, our hiring managers and recruitment professionals, who are trained to apply sound judgment and equitable practices at every stage. We believe technology exists to amplify human insight, not replace it. That belief shapes how we build relationships, tell stories, and grow our teams.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to make appropriate arrangements.

At Agility, we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our Talent Acquisition team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!