Business Operations and Product Development Lead

Company Description Global Medical Products Inc. is a Canadian-owned and operated importer and distributor of medical equipment serving acute-care and long-term-care hospitals across Canada. Founded in 1980, the company focuses on providing high-quality equipment and genuine OEM replacement parts to support reliable healthcare delivery. Its solutions help healthcare facilities maintain equipment, extend service life, and protect critical investments in medical devices. Global Medical Products Inc. works closely with hospitals, clinics, long-term-care facilities, biomedical departments, and healthcare procurement teams to support efficient operations and patient care. Team members join a stable, mission-driven organization that values long-term partnerships and dependable service.

Role Description The Business Operations and Product Development Lead to support and coordinate
key business activities while taking ownership of operational improvements, commercial
initiatives, and new product development projects.
This role suited to someone with experience in business operations, medical devices,
procurement, regulatory affairs, or product development who is ready to take on broader
responsibilities.
The successful candidate will work closely with management, suppliers, customers, and internal
teams to solve problems, improve business processes, evaluate new products, and help execute
business initiatives.

Key Responsibilities

Business Operations and Process Improvement
Coordinate and support daily business activities across purchasing, inventory, logistics, order processing, and customer service.
Monitor operational workflows, identify inefficiencies, and implement practical improvements.
Use our ERP system (Odoo) to track business activities, review operational information, and resolve process-related issues.
Work with internal teams, suppliers, and customers to address operational challenges and ensure timely resolution.
Take ownership of assigned operational projects and ensure timely completion.

Regulatory Compliance

Apply knowledge of Health Canada medical device regulations, including device classifications, Medical Device Licences (MDL), and Medical Device Establishment Licences (MDEL).
Coordinate medical device regulatory documentation, applications, and compliance requirements, as applicable.
Work with manufacturers, regulatory bodies, testing and certification laboratories, and other external partners to facilitate product approvals and market introduction.
Coordinate activities required to bring new products to market, including supplier communication, documentation, pricing, and launch preparation.
Support ongoing regulatory compliance and product life-cycle activities.

Procurement, RFPs and Commercial Coordination

Review and prepare responses to public- and private-sector tenders, RFPs, and other procurement opportunities.
Coordinate documentation, supplier quotations, pricing information, and compliance requirements to ensure complete and timely submissions.
Assess tender requirements, commercial feasibility, contractual obligations, and potential business risks.
Communicate with manufacturers and suppliers regarding pricing, product availability, specifications, and commercial terms.
Support pricing decisions through cost comparisons, supplier evaluations, and margin analysis.
Assist with contract coordination and implementation following successful bids.

Qualifications and Experience

Bachelor's degree in Business Administration, Management, Life Sciences, Biomedical Engineering, Supply Chain Management, or a related field.
Minimum 3 years of relevant professional experience in business operations, medical devices, procurement, product development, regulatory affairs, or a related field.
Working knowledge and practical experience with Health Canada medical device regulations, including MDL and MDEL requirements.
Demonstrated ability to coordinate projects, improve business processes, or independently manage operational responsibilities.
Experience in medical equipment distribution, healthcare products, or another regulated industry.
Experience with public-sector RFPs, tenders, procurement, or supplier negotiations.
Experience with public-sector RFPs, tenders, procurement, or supplier negotiations.
Familiarity with ERP platforms such as Odoo or Zoho.
Experience working with manufacturers, regulatory agencies, and certification or testing laboratories.
Understanding of inventory management, purchasing, logistics, and distribution operations.