Business Process Analyst

At Armstrong Fluid Technology, we are at the forefront of innovation in fluid-flow technology. With more than 1,400 colleagues worldwide, eight manufacturing facilities, and operations spanning four continents, we are committed to engineering smarter solutions that improve building performance and help safeguard our planet.

We are looking for a Business Process Analyst to join our team in Toronto, Ontario. Reporting to the Global Director of IT, you will work collaboratively with cross-functional teams across operations, finance, sales, marketing, manufacturing, and engineering to identify opportunities to optimize business processes, improve operational efficiency, and support data-driven decision-making across our global organization.

• Competitive Compensation: Annual salary range of $75,000–$85,000.
• Comprehensive Benefits: Access to a full employee benefits package.
• Retirement Savings: RRSP program to support your long-term financial goals.
• Career Development: Opportunities for professional growth, continued learning, and career advancement.
• Global Collaboration: Work alongside experienced professionals and cross-functional teams across North America, Europe, Asia, and internationally.
• Innovation & Impact: Contribute to business modernization, process automation, and strategic initiatives that improve organizational performance.

The Opportunity:

As a Business Process Analyst, you will play an important role in identifying, analyzing, and improving business processes across Armstrong's global operations. Using data analysis, industry best practices, and business intelligence tools, you will identify opportunities for process development, automation, cost reduction, and revenue enhancement.

You will collaborate with stakeholders across multiple departments and geographic regions to streamline workflows, develop standardized processes, and support the successful implementation of new systems and business initiatives. Through detailed analysis, reporting, and actionable recommendations, you will help drive continuous improvement and strengthen overall business performance.

This position is based in Toronto, Canada, with potential travel to Armstrong's global operations in the USA, UK, Continental Europe, India, and China.

Key Responsibilities:

Business Process Optimization & Continuous Improvement

• Identify and evaluate opportunities for process development, optimization, automation, cost reduction, and revenue enhancement across the organization.
• Analyze existing business processes and workflows to identify inefficiencies and recommend improvements that enhance operational effectiveness and service delivery.
• Develop, implement, and maintain standardized business processes, workflows, and supporting documentation.
• Identify opportunities for continuous improvement, establish performance measures, and monitor process effectiveness.
• Apply industry best practices and business process engineering principles to support business modernization and digital transformation initiatives.

Data Analysis & Business Intelligence

• Analyze business data and key performance metrics, including sales, profitability, market trends, and customer behavior, to support informed business decision-making.
• Develop and maintain reports, dashboards, and analytical tools to communicate business insights and performance trends to management.
• Interpret complex data sets and translate findings into practical recommendations that support strategic and operational objectives.
• Support the implementation of new systems, tools, and processes to improve data accuracy, reporting capabilities, and overall business intelligence.
• Leverage data analysis and visualization tools to identify trends, measure performance, and highlight opportunities for improvement.

Cross-Functional Collaboration & Project Support

• Collaborate with stakeholders across operations, finance, sales, marketing, manufacturing, and engineering to define project requirements and develop strategic improvement plans.
• Work closely with cross-functional teams to support the implementation of new processes, systems, and business initiatives.
• Monitor and track project progress, ensuring initiatives remain aligned with established objectives, timelines, and expected outcomes.
• Provide analytical insights and recommendations to support management decisions and organizational priorities.
• Contribute to global process improvement and business transformation initiatives across Armstrong's international operations.

What We're Looking For:

Education & Experience

• Bachelor's degree in Business Administration, Finance, Economics, or a related field. A master's degree is considered an asset.
• Proven experience working as a Business Analyst or in a similar analytical role, preferably within the industrial manufacturing sector.
• Minimum of 3 years of experience in business process engineering, process modernization, and/or business digitalization.
• Previous experience working within a manufacturing environment is considered a significant asset.
• Demonstrated experience analyzing business processes, identifying operational improvement opportunities, and supporting the implementation of process enhancements.

Technical Skills

• Strong analytical and problem-solving skills, with the ability to interpret and work with complex data sets.
• Proficiency in data analysis and visualization tools such as Microsoft Excel, Power BI, Tableau, or similar platforms.
• Solid understanding of business intelligence concepts, statistical analysis, and data modeling techniques.
• Familiarity with ERP systems, databases, and business reporting tools is preferred.
• Knowledge of industrial manufacturing processes, supply chain management, and applicable industry regulations is considered an asset.
• Ability to translate complex analytical findings into clear, actionable business recommendations.

Key Competencies

• Analytical Thinking: Strong analytical and problem-solving capabilities, with the ability to assess complex business processes and identify opportunities for improvement.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information and recommendations clearly to stakeholders at all levels.
• Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams across multiple departments and geographic regions.
• Initiative: Self-motivated and results-oriented, with a proactive approach to identifying opportunities and driving process improvements.
• Organization: Strong organizational skills and attention to detail, with the ability to manage competing priorities and work independently.
• Business Acumen: A strong understanding of business operations, with the ability to connect data insights and process improvements to broader organizational objectives.
• Adaptability: Comfortable working in a dynamic, global business environment and communicating in an open and authentic manner.

Location: Scarborough, Ontario
Work Arrangement: In-Office, 5-days a week, Monday to Friday