C201 - Program Navigator (Casual)

Title: C201 - Program Navigator (Casual)

Number of Positions: 2

Competition Number: C201

Location: Main Campus

Position Status: Casual

Reports to: Peer Coordinator & Senior Manager MHSU
Compensation: $33.49 - $35.31

Job Summary:

As a member of the Phoenix Centre Mental Health and Substance Use Team, the Program Navigator, at Phoenix Society participates in the recovery and capacity building of residents to maximize their social and economic potential and support their goals for successful independent living in the community.

Work Performed:

Client Services

• Advocate for residents of the Phoenix Intensive Residential Treatment Program (IRT)
• Discharge planning services for those residents who have participated in IRT programming. ie: housing search in home community, resource and referrals.
• Ensure transportation for IRT clients arriving to and leaving from the Phoenix Center at intake and discharge
• Assist in acquiring personal documentation
• Ensure ongoing assessment of client progress regarding levels of support needed
• Support individuals through crisis including tenancy breakdown
• Provide support for clients to develop life skills and support community engagement
• Offer assistance for rental applications as well as other required documentation such as applying for personal identification, healthcare requests, training, jobs, etc.
• Educate and provide consultation to clients, families and healthcare professionals
• Make effective referrals, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners
• Develop, coordinate and deliver psycho-educational and support groups
• Ensure that client files are maintained and current within established guidelines
• Report to and discuss case concerns with supervisory positions and the integrated services team
• Maintain accurate statistics throughout practice and provide monthly reports
• Create and maintain a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others
• Act as a positive role model for staff and clients
• Act as a back-up to outreach or support staff as needed

Operations

• Identify areas for improvement and increased efficiency in building and program operations, technology, services offered, reporting and reports to supervisory positions
• Follow and implement universal precautions and infection control
• Ensure that program regulations, policies and procedures are followed
• Maintain up-to-date knowledge of internal safety policies and procedures, as well as other emergency procedures
• Organize and handle client information in accordance with all privacy legislation
• Organize and assemble monthly administrative reports
• Maintain agency standards of work quality

Community Relations

• Develop positive collaborative relationships with appropriate community partners and external stakeholders
• Represent the Agency in the community through effective and professional interaction with all stakeholders (e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service and health service agencies, government, media, neighbours and the general public
• Maintain a thorough knowledge of social, economic, recreational and educational resources in the community
• Attend public and organizational events as required
• Maintain a thorough knowledge of social, economic, recreational, and educational resources in the community
• Foster teamwork within the Phoenix Society and with service stakeholders. Take action required to foster teamwork and resolve problems that may arise

Qualifications:

• Post-secondary diploma (e.g., 2 to 3 years) in community social services.
• Minimum one (1) year of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Ability to administer Narcan and respond effectively to overdose. Knowledge of infection control standards and ability to follow infection control policies
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid class 5 driver’s license with Abstract is required

Skills & Knowledge

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Demonstrated therapeutic skills in the areas of case management, individual and group therapy with adults with substance use and/or concurrent disorders
• Ability to form effective collaborative relationships with clients utilizing strong relationship-building and de-escalation skills
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until October 6, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.