Cafe Manager

Café Manager — Oak Bay

Discovery Coffee

Discovery Coffee is looking for a passionate, people-focused Café Manager to lead our team at our Oak Bay location!

At Discovery Coffee, we believe great coffee starts with great people. We take pride in building inclusive, collaborative teams that share a passion for specialty coffee, excellent customer service, and creating welcoming experiences for every guest.

As Café Manager, you will play a key role in bringing our café to life each day. You’ll lead by example, support and develop your team, and ensure our coffee, products, service, and café environment consistently reflect the standards and values of Discovery Coffee.

If you’re a hands-on leader who thrives in a fast-paced hospitality environment and loves bringing people together over great coffee, we’d love to hear from you!

Key Responsibilities

Café Operations

• Oversee daily café operations to ensure smooth, efficient, and consistent service.

• Maintain high standards for product quality, presentation, cleanliness, and customer experience.

• Monitor inventory, manage supplies, and help minimize waste.

• Support daily workflow and ensure the café is prepared to deliver excellent service throughout each shift.

Leadership & Team Development

• Lead by example and foster a positive, inclusive, and collaborative team culture.

• Train, coach, and motivate team members to support their growth and performance.

• Communicate expectations clearly and provide ongoing feedback and support.

• Help build a reliable, engaged, and high-performing team.

Administration & Business Performance

• Support staff scheduling, timekeeping, and other administrative responsibilities.

• Monitor sales and operational performance, identifying opportunities to improve efficiency and customer satisfaction.

• Follow established procedures and communicate operational needs to the appropriate team members.

Quality, Safety & Customer Experience

• Deliver warm, attentive, and consistent customer service.

• Respond to customer feedback and resolve concerns professionally.

• Maintain food safety, sanitation, and workplace safety standards.

• Ensure our coffee, products, and service reflect Discovery Coffee’s commitment to quality.

What We’re Looking For

• At least one year of leadership or management experience in hospitality, food service, or a restaurant or café environment.

• Experience leading, supporting, and motivating a team.

• Strong customer service skills and an understanding of how to create memorable guest experiences.

• Excellent communication, organization, and problem-solving skills.

• The ability to balance hands-on leadership with day-to-day operational responsibilities.

• A genuine passion for coffee, hospitality, and continuous learning.

• A high school diploma or equivalent combination of education and experience.

• A proactive, adaptable approach and a willingness to lead by example in a fast-paced environment.

What We Offer

• Competitive wages.

• Comprehensive health and dental benefits.

• Employee coffee discounts.

• A welcoming, collaborative, and fun workplace culture.

• The opportunity to contribute to a team that values great coffee, great service, and great people.

Ready to Join the Team?

If you’re passionate about hospitality, enjoy developing people, and want to help create an exceptional café experience, we’d love to hear from you!