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Publié il y a 4 jours

Call Centre Operator

@ Saskatchewan Crop Insurance Corporation

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Melville, Saskatchewan

Temps pleinTemporaire
Postuler
SIGNAUX

En bref

Saskatchewan Crop Insurance Corporation is hiring a temporary full-time Call Centre Operator to answer producer inquiries by phone, mail and email and to provide AgriStability program information. The work also covers administrative tasks such as data entry, filing and processing faxed and Kofax imaging documents. The term runs up to December 31, 2025.

Responsabilités :

  • Answer producer inquiries by phone, mail and email
  • Provide AgriStability program information and options
  • Resolve customer complaints with a high level of service
  • Process faxed and Kofax imaging documents
  • Perform data entry, filing and correspondence

Résumé des exigences :

  • Frontline customer service experience
  • Administrative and data entry skills
  • Knowledge of call centre policies and procedures
  • Ability to work confidentially and professionally

Outils et compétences

Kofax
Source et dates

Flux d’un site d’emploi · saskjobs

Date publiée par l’employeur
2026-11-03
Première détection par notre source
2026-11-05
Mise à jour du dossier source
2026-11-05

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Saskatchewan Crop Insurance Corporation

Toutes ses offres
ChampValeur
Offres sur Jobsy3
Description

Description

What you'll do:

The Call Centre Operator reports to the Team Manager, Call Centre and is responsible providing excellent frontline customer service and answering producer questions using response guidelines in a courteous, respectful, professional and confidential manner. This position (term up to December 31, 2025) also works closely with the data assessment and verification staff to resolve inquiries from staff and customers.
Provide AgriStability program information and offer assistance on program issues or options in response to inquiries made through the call center.
Provide a high level of customer service and assist in the resolution of customer complaints.
Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments.
Miscellaneous administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc.
Processing incoming fax and Kofax imaging documents.
Follow-up with customers as required.
Assist with training other users on the call center policies and procedures.
Assist other workflows as required.
Provide suggestions for call center improvements.
Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual

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