Publié il y a 16 jours
Care Planner and Relationship Coordinator
@ Angels My Way Home Care
Oakville, Ontario
SIGNAUX
Résumé des exigences :
- Schedule: Monday to Friday, 40 hours per week (occasional evening/weekend flexibility required for operational emergencies)
- Match PSWs to clients based on clinical skill level, personality fit, and specific geographic requirements.
- Required Qualifications
- Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate.
- An additional healthcare/business related degree or diploma is an asset.
- Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-28
- Première détection par notre source
- 2026-11-14
- Mise à jour du dossier source
- 2026-11-14
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Angels My Way Home Care
Description
Care Planner & Relationship Coordinator | Angels My Way Home Care - Oakville, ON
Core Focus: Care Planning | PSW Hiring & Training | Staff Scheduling | Client / Employee/Partner Relations
Position Overview
We seek a dynamic, organized, and deeply passionate healthcare professional to coordinate client services, develop individualized Care Plans, oversee PSW hiring and training, manage scheduling, and support strong client and employee relations to ensure consistent, high-quality care. This role is a perfect transition for a seasoned Personal Support Worker ready to step into a strategic, supervisory, and relationship-focused leadership position.
Fieldwork Notice: This is a dynamic role requiring 30%–50% active fieldwork across our service area (Hamilton, Halton, and Peel).
About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We're seeking an experienced Care Planner & Relationship Coordinator to join our team.
Compensation & Job Details
Base Salary: $45,000 - $50,000 annually
Additional Earning Potential: Up to $12,000 annually through:
Schedule: Monday to Friday, 40 hours per week (occasional evening/weekend flexibility required for operational emergencies)
Location: Oakville, ON (Fieldwork across Hamilton, Halton, Peel)
Key Responsibilities
Care Planning & Quality Assurance (Fieldwork 30-50%)
Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.
Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.
Mobility: Valid Ontario G driver's license with a clean driving record and a reliable, properly insured vehicle.
Technical Skills: Proficiency in healthcare documentation, Microsoft Office (Word, Excel), and familiarity with CRM or scheduling software platforms.
Communication: Flawless written and verbal English communication skills; secondary languages are considered an asset.
Security: Successful completion of a Criminal Background Check and Vulnerable Sector Screening.
Essential Skills & Qualities
Core Focus: Care Planning | PSW Hiring & Training | Staff Scheduling | Client / Employee/Partner Relations
Position Overview
We seek a dynamic, organized, and deeply passionate healthcare professional to coordinate client services, develop individualized Care Plans, oversee PSW hiring and training, manage scheduling, and support strong client and employee relations to ensure consistent, high-quality care. This role is a perfect transition for a seasoned Personal Support Worker ready to step into a strategic, supervisory, and relationship-focused leadership position.
Fieldwork Notice: This is a dynamic role requiring 30%–50% active fieldwork across our service area (Hamilton, Halton, and Peel).
About Us: Angels My Way Home Care is a trusted provider of personal support worker (PSW) services dedicated to enhancing the lives of seniors and individuals requiring home care support. Join a compassionate team that values professional growth while making a real difference in the lives of seniors, individuals in need, and their families. We're seeking an experienced Care Planner & Relationship Coordinator to join our team.
Compensation & Job Details
Base Salary: $45,000 - $50,000 annually
Additional Earning Potential: Up to $12,000 annually through:
- Client Retention & Feedback Bonus
- Revenue Commission
Schedule: Monday to Friday, 40 hours per week (occasional evening/weekend flexibility required for operational emergencies)
Location: Oakville, ON (Fieldwork across Hamilton, Halton, Peel)
Key Responsibilities
Care Planning & Quality Assurance (Fieldwork 30-50%)
- Conduct initial in-home client assessments to evaluate health needs, safety, and personal preferences.
- Develop, implement, and routinely update highly personalized Care Plans.
- Perform regular quality assurance (QA) visits to client homes across the Hamilton-Halton-Peel region to monitor service delivery.
- Maintain detailed, accurate documentation of all assessments, visits, and care plan modifications.
- Participate actively in the recruitment, screening, and interviewing of top-tier Personal Support Workers (PSWs).
- Conduct comprehensive onboarding and orientation sessions for all new hires.
- Implement ongoing training programs and provide continuous on-the-job education and support to the care team.
- Evaluate PSW performance in the field, ensuring strict compliance with healthcare standards and agency best practices.
- Oversee and optimize client-staff scheduling to ensure reliable, consistent, and uninterrupted care coverage.
- Match PSWs to clients based on clinical skill level, personality fit, and specific geographic requirements.
- Manage day-to-day schedule adjustments, sick coverage, and emergency staffing changes efficiently.
- Provide direct, hands-on care coverage in the field as a last resort during emergency PSW shortages or last-minute call-outs to ensure client safety and continuity of care.
- Serve as the primary point of contact for clients and their families, ensuring high satisfaction and trust.
- Proactively collect feedback from clients and families, ensuring prompt and professional resolution of any concerns.
- Foster a supportive, engaging work environment for PSWs to boost employee morale and retention.
- Build and maintain strong community relationships to uphold Angels My Way Home Care's reputation for excellence.
- Represent Angels My Way Home Care professionally at local health fairs, senior expos, and networking groups to elevate brand visibility.
- Targeted Field Outreach: Build and maintain a robust database of local partners. Conduct proactive outreach to hospitals, retirement homes, and community centres through in-person visits, calls, and presentations.
- Relationship Management: Foster trust-based referral partnerships with discharge planners, care coordinators, wellness managers, and social workers.
Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.
Experience: Minimum 5 years of hands-on PSW experience, including 1–3 years in a supervision, lead, or coordination capacity.
Mobility: Valid Ontario G driver's license with a clean driving record and a reliable, properly insured vehicle.
Technical Skills: Proficiency in healthcare documentation, Microsoft Office (Word, Excel), and familiarity with CRM or scheduling software platforms.
Communication: Flawless written and verbal English communication skills; secondary languages are considered an asset.
Security: Successful completion of a Criminal Background Check and Vulnerable Sector Screening.
Essential Skills & Qualities
- Elite time management and organizational abilities with sharp attention to detail.
- Strong networking, interpersonal, and relationship-building capabilities.
- A professional presence combined with an ability to work independently and manage shifting priorities.
- A proactive problem-solver driven by a genuine passion for senior care.
- Need based travel throughout the service area
- Territory: Hamilton - Halton and Peel
- Competitive base salary with achievement-based incentives.
- Mileage reimbursement for all work-related regional travel.
- Opportunities for professional development and career growth.
- Resume submissions missing the minimum required hands-on experience will be automatically filtered out.
- Candidates must be legally entitled to work in Canada. Professional references will be required upon request.
- Only candidates meeting the baseline requirements will be contacted for an interview.
- This job posting may be screened or sorted using AI-powered tools during the applicant review process. These tools assist in reviewing candidate qualifications and experience to ensure compliance with job requirements.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.