Care Team Coordinator

Job Description

ParaMed Home Health Care is Canada’s leading provider of home care service. We have been providing homecare and wellness solutions since 1974 and operate across Ontario, Alberta, Manitoba and Nova Scotia. With 10,000 employees and over 75,000 patients, we are proud of the impact we bring to our communities through the delivery of high-quality patient centered care.

Every call you answer here reaches someone at an important moment: a family arranging care, a funder with a question, or a team member who needs support. As our Customer Care Coordinator, you’ll be the first and most trusted voice clients hear; making sure every request is handled with warmth, accuracy, and follow-through.

We’re an office-based team, and this position requires being on-site.

We are currently looking for a Part Time Customer Care Coordinator to join our team. Must be available to work afternoons and every other weekend.

What you’ll do

• Serve as the primary point of contact for clients, patients, families, funders, and staff by phone and electronic communication
• Respond to inquiries with professionalism, compassion, and clarity
• Route calls and requests to the right team member quickly, so people get answers without being passed around
• Coordinate care requests and support smooth service delivery
• Accurately document and report all interactions and enter data into our systems

What you bring

• Excellent customer service skills, with real empathy for patients and their families
• Clear, confident verbal and written communication
• Strong computer skills and comfort learning new systems
• Accuracy and attention to detail in documentation and data entry
• Call centre experience (1+ year is an asset)
  
  

Why you’ll love working here

• Comprehensive health and dental benefits
• Education allowance for you and your family
• Employee Assistance Program for your wellbeing
• Recognition and celebration programs that value your contributions
• Employee perks and exclusive offers

This is a replacement position.

Time Type

Part time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.