Case Manager

Case Manager – New Dimensions Assertive Community Treatment Team (ACTT) – Full-Time, 6 Month Contract

The Role and Opportunity

The Canadian Mental Health Association (CMHA) – Toronto is seeking a Case Manager for our New Dimensions Assertive Community Treatment Team (ACTT). Based at the Markham site, this multidisciplinary team provides community-based support, rehabilitation, and treatment to individuals living with mental illness. The ACT Team promotes stabilization, community integration, recovery, and overall quality of life through client-centered services delivered directly in the community.

Hiring Range: $54,943 – $60,203 + 4% in lieu of vacation

Hours of Work: 35 per week

About CMHA Toronto

CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities

• Assessment & Service Planning: Conduct comprehensive assessments to understand clients’ needs, strengths, and goals. Develop and implement individualized service plans in collaboration with clients and their support networks.
• Independent Living Support: Teach life skills such as hygiene, nutrition, money management, and household management to foster independence.
• Health Promotion: Support clients with medication management, access to primary healthcare, and coping strategies for daily functioning.
• Crisis Prevention & Intervention: Develop crisis plans, monitor clinical changes, and intervene to ensure safety and stability. Provide on-call coverage on a rotational basis.
• Advocacy & Community Integration: Advocate for clients with various service providers (e.g., healthcare, courts, social services) and help them navigate community resources.
• Supportive Counselling: Offer therapeutic support tailored to client needs, including CBT, DBT, MI, and solution-focused approaches.
• Employment & Social Skills Development: Assist clients in exploring employment opportunities and developing social and recreational skills.

Experience & Education Required

• Post-secondary degree or diploma in social services or a related field.
• Minimum of three (3) years of direct service experience supporting adults with psychiatric disabilities, preferably within a community mental health setting.
• Strong communication, interpersonal, and organizational skills, with the ability to work independently and within a multidisciplinary team.
• Demonstrated commitment to anti-racist, anti-oppressive, non-homophobic practice and recovery-oriented care.
• Valid Ontario driver’s license and access to a reliable motor vehicle.

Why Choose CMHA Toronto?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a community.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.