Cashier Supervisor Trainee

Reporting to the Cashier Department Head (or his/her delegate), the Cashier Supervisor is responsible for supporting the Department Head and Assistant Department Head in providing guidance, supervision and sets as a good example for Cashiers to follow.

You Will

• Greet customers with smile, friendly enthusiasm
• Provide good customer service at Customer Service Counter, such as order and replenish gift cards, handle returned product, return bottles, sale of tobacco, answer phone call, sell lottery tickets, bus tickets and gift cards etc.
• Resolve customer complaints and maximize customer satisfaction by building rapport, providing good smile and eye contact and paying attention to them
• Lead by example by performing duties of Cashier if required
• Create good customer experience via delivering fast and accurate checkout service, prevent possible fraud (PLU # input, Scan merchandise, transaction discrepancies, identify counterfeit / fake cards)
• Provide guidance and supervision to Cashier; assist Department Head to train department staff
• Keep self-updated with all in store promotion activities so that to perform correct checkout services

You Should Have / Be

• Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
• Be prepared to stand for a long time; have a good understanding of tools & equipment relevant to the job
• Possess basic computer skills in MS Office & basic knowledge of accounting
• Able to handle paper work/report effectively and in an organized manner
• Know how to interpret labels of merchandises
• Good knowledge of payment method including cash, bank cards, and credit cards etc.; possess knowledge in selling lottery tickets, bus tickets, gift cards etc.
• Able to communicate in English and Chinese as asset (Cantonese &/or Mandarin)
• Possess knowledge in workplace health & safety

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves
• 10% in-store staff purchase discount
• Subsidized staff meal

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

Schedule

Full Time

Work hours

Shift work is required, including weekdays, weekends, and statutory holidays