Publié il y a 6 mois
Casual Frontline Support Worker - Kelowna
@ Kelowna Women's Shelter
Kelowna, Colombie-Britannique
En bref
Kelowna Women's Shelter is hiring a casual Frontline Support Worker at the Kelowna Transition House to support women and children at risk of or fleeing domestic abuse. The work covers intake, safety planning, crisis support, housing and household tasks, and case documentation across 10-hour rotating shifts. Pay is $31.56 per hour and the posting requires a Criminal Records Check, union membership and Intermediate First Aid.
Salaire :
31,56 $ de l’heure
Responsabilités :
- Answer crisis and support calls and screen new participants
- Admit, assess and orient residents and their children
- Provide active listening, safety planning and referrals
- Monitor safety of residents and the facility
- Keep case notes, forms and statistics
Résumé des exigences :
- Diploma in a related human or social service field
- About one year of recent related experience
- Working knowledge of domestic abuse and community resources
- Criminal Records Check for working with vulnerable people
- Intermediate First Aid (OFA 2)
Outils et compétences
Source et dates
Type de source non vérifié · easyapply
- Date publiée par l’employeur
- 2026-05-19
- Première détection par notre source
- 2026-10-11
- Mise à jour du dossier source
- 2026-11-08
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Services sociaux et communautaires |
| Expérience | 1 an(s) et plus |
| Horaire | jour, soir, nuit |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Résidence de soins |
| Position | Assis et debout |
| Exigences physiques | physique modéré · ordinateur faible |
| Permis et certifications | Intermediate First Aid (OFA 2) |
| Vérifications | casier judiciaire |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Human or social services |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Kelowna Women's Shelter
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Ending Abuse. Building Hope.
Description complète de l’entreprise
The Central Okanagan Emergency Shelter Society (operating as Kelowna Women’s Shelter) has been a beacon of hope and safety since 1980, supporting individuals facing domestic abuse across the Central Okanagan, from Oyama to Peachland. As a registered charity governed by a volunteer board of directors, we provide free, safe and confidential services, empowering individuals through sanctuary, advocacy and support. Our comprehensive programs include short- and long-term housing, support groups, advocacy, preventative education programs and more. Our team of professionals are available through our 24/7 Help Lines to ensure immediate and ongoing care. We also connect clients to other people-serving organizations and community services for additional support. Beyond our shelter, the Kelowna Women’s Shelter operates the KWS Thrift Store where funds raised go directly back into supporting our programs, and all vulnerable community members can access needed items free of charge through our voucher program. We are proud members of the British Columbia Society of Transition Houses, Ending Violence Association of British Columbia, Shelter Net BC, and Women’s Shelters Canada. If you or someone you know is in need of help, please call our 24/7 Support Line at (250) 763-1040, text (236) 970-0704 or email [email protected]. Together, we are building a community that stands against abuse.
- Abonnés LinkedIn
- 1 369
- Personnes associées sur LinkedIn
- 41
- Bureaux déclarés
- PO Box 24076 RPO Towne Centre, Kelowna, BC V1Y 9H2, CA
- Okanagan-Similkameen, CA
- Autres noms enregistrés
- Kelowna Women's Shelter
- Le profil indique une agence de recrutement
- Non
The Central Okanagan Emergency Shelter Society (operating as Kelowna Women’s Shelter) has been a beacon of hope and safety since 1980, supporting individuals facing domestic abuse across the Central Okanagan, from Oyama to Peachland. As a registered charity governed by a volunteer board of directors, we provide free, safe and confidential services, empowering individuals through sanctuary, advocacy and support. Our…
| Champ | Valeur |
|---|---|
| Secteur | Philanthropic Fundraising Services |
| Taille | 11-50 employees |
| Siège social | Kelowna, BC |
| Type d’organisation | Nonprofit |
| Fondée en | 1980 |
| Offres sur Jobsy | 3 |
| Voir la page |
Are you passionate about creating safe spaces for individuals experiencing domestic abuse? Do you thrive in environments where your leadership can make a tangible difference in people's lives? If so, the Kelowna Women’s Shelter (KWS) invites you to join our team as a Frontline Support Worker.
About Us:
KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.
Summary:
The Frontline Support Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.
Key Responsibilities:
- Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
- Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
- Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
- Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility.
- De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
- Assist in the arranging of transportation for program participants and their children, to outside appointments and services.
- Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
- Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
- Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
- Attend, and participate in staff, and other, meetings as required.
- Attend, and participate in, training/certification programs.
- Orient and assign duties to new staff, volunteers and students as needed.
- Perform other related duties as required.
Requirements:
- Diploma in a related human/social service field with one-year recent related experience or equivalent.
- Good working knowledge of domestic abuse and community resources.
- Ability to provide feminist-centered support with empathy and respect.
- Capacity to work independently and collaboratively.
- Skill in assisting individuals in crisis with non-judgmental services.
- Maintaining records and engaging in program evaluation.
Additional Requirements:
- A suitable Criminal Records Check for working with vulnerable people.
- Membership in the Union is required.
- Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)
Location: Kelowna Transition House
Hours of Work:
10-hour shifts offered with the following times: 6:30 am - 4:30 pm, 11:00am - 9:00 pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from each time slot per week.
Pay: $31.56/hour
Closing Date: Until filled
Why Join Us?
Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.
If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.
How to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Join us in making a difference!
Please visit our careers page to see more job opportunities.
We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.
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