Casual Support Worker

Job Title: Casual Support Worker

Company: John Howard Society of Victoria

Location: In Person, Victoria, BC

Job Type: On call, Casual

Salary: $26.15 per hour

Number of positions: 5

• For 8 hrs. or 12 hrs. overnight shifts

• Open availabilities for weekend, day shifts, overnights

Who We Are:

John Howard Society of Victoria is a fast-paced growing, dynamic and innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.

At John Howard Society of Victoria, we come from various backgrounds and share a common goal of wanting to make things better in our community, for our community. We believe in creating a dynamic work environment that adapts to your needs.

Our Vision, Mission, Goals, and Values:

• Our Vision: A safe, healthy, and inclusive community for all

• Our Mission: We contribute to a safer, stronger and more sustainable communities by supporting people to achieve greater independence

• Our Goals: Service Excellence, Organizational Sustainability, Capacity

• Our Values: Dignity, Advocacy, Empowerment, Collaboration, Accountability, Resiliency

What We Offer:

• Supportive Environment: Our Employee Assistance Program and professional development opportunities are designed to help you succeed both personally and professionally. We invest in our employees' growth through training programs, workshops, and mentorship opportunities.

• Engaging Culture: Be part of a friendly team that values your input! With numerous employee engagements, you can make your voice heard and contribute to meaningful change for our clients and our community.

• Employee Engagement: We often organize team and social gatherings to strengthen relationships and foster camaraderie to create a supportive network among colleagues.

• Impactful Work: Employees at JHS Victoria are driven by a shared mission to make a positive difference in the community. Engaging in meaningful work enhances job satisfaction and connects team members to a greater purpose.

About the Program:

The Community Residential Facilities consists of 4 properties that support individuals being supervised on conditional release from an institution or a forensic psychiatric hospital. The program operates 24/7 with support staff and is guided by services being accessible and client-focused. We work from a client- centered, strengths-based perspective and use a relationship-building approach. We believe that people are experts on their own lives, and promoting positive change enables them to grow in the way they envision.

Position Summary:

The Position reports to Manager, Residential Programs

We are seeking an enthusiastic Casual Support Worker to join our dynamic team. This role involves supporting residents in a structured environment through conducting rounds, managing documentation, and maintaining facility cleanliness. It requires monitoring compliance with rules, fostering positive interactions, and addressing individual needs via action plans. Building relationships with community agencies is essential for effective client support and ensuring safety and accountability. This is an in-person role with no opportunity to work remotely.

What You'll Be Doing:

Administration (40%)

• Conduct rounds and bed checks at irregular intervals, a minimum of two times during each shift at Manchester House, Gelling Manor, and Maxfield House.

• Answer phones, greet the public and visitors with discretion.

• Access and maintain/ update documentation on SharePoint.

• Attend employees’ meetings as required.

• Review memos of the operation of the House and keep abreast of new developments relating to the Correctional Service of Canada and the Provincial Health Services Authority.

• Record pertinent resident information in the Duty Logbook and on the online Case Administration Management System

• Record House maintenance and shift rounds in the Duty Logbook

• Undertake special assignments as required by the Manager of Residential Programs and Program Coordinator

• Conduct menial house tasks such as laundry, mopping/sweeping, organizing supply area, recycling etc.

• Record pertinent information in the Duty Logbook and online Case Administration Management System.

• Check resident sign in/out sheets to ensure accuracy.

• Follow working alone (safety line) procedures for check-ins.

House Management (30%)

• Ensure the house is not left unattended by employees and remain awake for the duration of the shift.

• Ensure the office and House are clean and organized.

• Initiate contact with the National Monitoring Centre, Victoria Parole Office, Victoria Forensic Clinic, and Victoria Police when necessary.

• Advise the Manager of Residential Programs and Program Coordinator of concerns regarding House management or residents, including infractions of House rules, curfews, or policies.

• Monitor curfew regulations and report infractions to appropriate authorities.

• Monitor residents for substance misuse violations and breaches of conditions set by the Parole Board of Canada and/or the BC Review Board; ensure violations are recorded and reported to the Parole Officer or Forensic Case Manager.

• Maintain a well-rounded team environment, including shift debriefing and effective communication.

Client support (20%)

• Establish positive communication with and maintain rapport with each resident

• Develop, implement and sustain a Resident Action and Service Plan suitable to the proposed resident, and encourage the resident's interest and participation. (in line with the internal case management framework)

• Meet weekly (minimum) with each resident on the caseload

• Assist with the general needs of the residents

Community Engagement (10%)

• Maintain and facilitate working relationships with Parole Officers, Case Managers, local police

Perform other duties and projects as required and not limited to the responsibilities as mentioned.

*The assigned percentage of job responsibilities may vary based on organizational and operational priorities.

What We’re Looking For:

Qualifications:

• Minimum of 2 years certificate in a relevant field (Bachelor’s Degree preferred).

• Experience working with vulnerable populations, including those with mental health, addictions, and developmental disabilities.

• Proficient in verbal and written English at a professional level.

• Criminal Record Check and Correctional Service of Canada Enhanced Security Check - To obtain an Enhanced Security Clearance from Public Works Canada the requires applicants to have lived in Canada for a minimum of five years

• Emergency First Aid certification is an asset.

• Ability to manage confidential and sensitive information effectively and possess strong integrity.

Skills and Competencies:

• The skills to understand the use of authority in supervision and to intervene effectively in crises.

• Experience in case management, including effectively managing client case notes.

• The skills to intervene effectively in crises and Knowledge of community resources.

• Ability to understand the dynamics of offender’s behavior and assess their needs and risks.

  Available to work overnights and weekends as per requirements.

Who You Are:

• Empathetic and Compassionate: You genuinely understand and care about the experiences and challenges of residents, fostering trust and rapport.

• Resilient: You maintain composure in high-pressure situations and adapt seamlessly to changing circumstances.

• Integrity-Driven: You uphold ethical standards, ensuring confidentiality and respect for residents at all times.

• Culturally Competent: You understand and respect diverse backgrounds and perspectives, tailoring your approach to meet the needs of all residents.

• Proactive and Motivated: You actively engage in activities that support residents, demonstrating your commitment to their growth and independence.

• Patient and Tactful: You handle difficult situations with calmness and diplomacy, ensuring positive interactions even in challenging circumstances.

• Detail-Oriented: You ensure accurate documentation and adherence to protocols, which are vital for resident safety and program compliance.

Creating Safe, Healthy and Inclusive Communities at JHS Victoria:

At John Howard Society of Victoria, we proudly embrace the rich diversity of the communities we serve, and we’re excited to invite applicants from all backgrounds to join our team! We understand that everyone’s journey is different, and we are committed to providing the support needed to ensure equal opportunities for success throughout the hiring process. John Howard Society of Victoria will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation. We’re here to help!

Ready to Make a Positive Impact?

If you’re passionate about making a positive impact in people’s lives and meet the qualifications for this role, we’d love to hear from you!

Please submit your application through our portal. The positions are available for September 2026, and we’ll be reviewing applications on an ongoing basis until the positions is filled. So don’t wait—apply today and take the next step in your journey with us!