Central Care Attendant, Funeral Services

Requisition Number: 1312

Terms of Employment: Casual

Location: The Simple Alternative Toronto

Employment Address: 275 Lesmill Rd, North York, ON M3B 2V1

Hours of Work:

This location is open 24/7, includes days, afternoons, evenings, overnights and statutory holidays on an at-need basis.

• Days: 7:00AM - 3:30PM
• Afternoon shift: 3:30PM – 12:00AM
• Overnight shift: 11:00PM – 7:30AM
• May work outside of regular business hours to address emergencies, or meet deadlines.

Vacancy: 3

Language: English

Hiring Range: 30.89

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness • Transparency • Innovation • Dependability • Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

About the Position:

The Central Care Attendant (Attendant) helps MPG achieve its mission of serving the diverse clients and communities of yesterday, today, and tomorrow with excellences and compassion to meet all their death care needs. The Attendant is responsible for the respectful and dignified handling and transportation of deceased individuals. Their primary role is to safely and compassionately transport deceased bodies from various locations to and within MPG.

The successful candidate will be required to:

Transportation & Transfer

• Safely and respectfully transfer human remains from various locations within the Greater Toronto Area, including hospitals, long-term care facilities, hospices, and private residences.
• Perform physical tasks such as:
• Handling human remains with dignity and professionalism.
• Wrapping remains in sheets or pouches to prepare for transport.
• Placing remains onto stretchers and securing them appropriately.
• Safely loading and unloading remains from vehicles.
• Provide transportation services for the Office of the Chief Coroner, including transferring human remains for investigative purposes within specific timelines.
• Handle and lift caskets with care, utilizing proper equipment and techniques to ensure safety and dignity during transfers.
• Operate company vehicles in strict adherence to the Highway Traffic Act and company policies, ensuring a safe and respectful transportation process.

Administrative Duties

• Accurately document and track the movement of human remains, personal effects, and cremation-related items using the company’s software system.
• Verify the identification of human remains during transfers, cross-referencing against the Medical Certificate of Death and other required documentation.
• Obtain Coroner’s Cremation Certificates and complete the registration of deaths in accordance with provincial regulations.
• Ensure all records and documentation meet legal and company standards.

Funeral Support

• Assist the Embalmer with body preparation tasks, such as washing, dressing, and placing remains into caskets, adhering to the highest standards of respect and care.
• Handle cremated remains with sensitivity, transferring them into urns or other specified vessels per family instructions.

Facilities & Vehicles

• Monitor and replenish supply inventory, ensuring all necessary items are readily available for operations.
• Ensure company vehicles are clean, presentable, and in good working condition, performing routine washing and interior care as needed.
• Support the maintenance of a clean and organized facility by performing tasks such as garbage disposal, mopping, and dusting to maintain a professional environment.

Other Duties

• Additional duties, and tasks that fall within the scope of the role as assigned by the Assistant Manager and/or Manager, Funeral Services.

Qualifications:

• High school diploma or general education degree (GED); or at least one year of related experience and/or training; or equivalent combination of education and experience
• A valid Ontario “G” driver’s licence with a clean driver’s abstract
• Previous Funeral experience is an asset
• Must consent to and pass a Criminal Background check, and a Criminal Record and Judicial Matter check
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Maintain professionalism and exercise discretion when managing confidential information
• Must be able to operate and maintain vehicle safely while abiding by the Highway Traffic Act and the rules of the road
• Physical manual labour required, must be able to lift in work safe guidelines
• Knowledge of hospitals, nursing homes, cemeteries, crematoria, and mausoleums within the GTA
• Familiarity with funeral home environment and internal policies and procedures.
• Sensitivity to persons in bereavement and understanding a variety of cultural and religious funeral expectations
• Intermediate proficiency of Windows and MS Excel, PowerPoint, Word, and Outlook
• Familiarity with funeral home environment and internal policies and procedures is an asset

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at [email protected], quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

Transparency in Our Hiring Process: Mount Pleasant Group’s recruitment process may utilize artificial intelligence (AI) tools to assist in the initial screening and matching of applications to job requirements. These tools are designed to support efficiency and consistency in reviewing applications. All hiring decisions are made by our recruitment team, in conjunction with the respective hiring manager. If you have questions regarding this process or require an alternative review method, please contact us.

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