Centre Manager-Full-Time-British Columbia

Position Description & Qualifications

Position Summary

The Centre Manager is responsible for the day-to-day operations of a the Centre, ensuring the site is safe, welcoming, accessible, and compliant. This role ensures effective on‑site service delivery and acts as the operational link between frontline teams and catchment leadership.

The Centre Manager leads on-site staff, manages centre-based programming, and ensures clients are efficiently connected to services, supports, and employment pathways within a low‑barrier, inclusive environment.

Core Responsibilities

• Oversee daily centre operations, including visitor flow, service delivery, and programming schedules.
• Ensure compliance with health, safety, accessibility, privacy, and BC requirements.
• Lead, mentor, and coordinate Resource Specialists, Case Managers, and Support Staff.
• Monitor client traffic and adjust staffing schedules to meet service demand.
• Support intake, triage, and warm handover processes within the centre.
• Maintain a trauma-informed, inclusive, and welcoming service environment.
• Build strong relationships with employment service providers and community partners connected to the centre.
• Ensure consistent, high‑quality delivery of workshops and centre-based engagement activities.
• Manage centre-level budgets, track expenses, and ensure cost-effective operations.
• Monitor performance metrics and provide regular operational reports to the Catchment Manager.
• Apply de-escalation and problem‑solving skills in client or staff-related situations.
• Foster positive team culture, manage morale, and support staff well-being.
• Support implementation of catchment-wide initiatives and service changes.

Qualifications

• Bachelor’s degree in Social Services, Business Administration, or related field preferred.
• 5–7 years of experience in operations management, employment services, or community programs.
• Proven experience leading frontline teams in high-volume service environments.
• Strong understanding of accessibility standards, privacy legislation, and workplace safety.
• Experience managing centre-based programming and service schedules.
• Familiarity with Compass, scheduling tools, and Microsoft Office Suite.
• Demonstrated experience working with diverse populations and equity-deserving groups.
• Strong interpersonal, organizational, and crisis management skills.

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].