Certificates Administrator

Job Description

• Please note : This role is designated as “100% In Office” as per Fidelity Canada’s Dynamic Working Policy. This role will require successful candidates to report to our office in Downtown Toronto 5 days a week.
• Current Work Authorization is required for all openings.

What We Do

Based in Toronto, Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and registered Portfolio Managers.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/.

Business Overview:
The FCC Certificates department ensures accurate timely processing of all physical securities related transactions. The department as a whole is responsible for managing the processing of entries in client accounts, deposit and withdrawal requests for securities with various depositories, processing requests with transfer agents or issuers, and maintaining FCC’s secured vault location.

What You Will Do:
Reporting to the Team Manager, Certificates, the Certificates Administrator is responsible for processing entries in Dataphile to accurately reflect positions in client accounts and within Fidelity, setting up deposits/withdrawals with various securities depositories, facilitating various requests involving physical securities, as well as maintaining Fidelity’s secured vault location.

The Certificates Administrator communicates with Fidelity Clearing Canada internal partners, our clients and counterparties. By working with these key stakeholders, we achieve accurate and timely processing while mitigating risk to all involved.

As part of the certificates team, you will be responsible for the following:

• Process entries in Dataphile to accurately reflect physical securities within client accounts as well as their location within Fidelity.
• Process entries with depositories (CDS/DTC) for the deposit/withdrawal of physical securities.
• Facilitate different requests involving physical securities including:
  • Having securities reregistered as required
  • Assisting with receiving or delivering physical securities as part of account transfers
  • Processing legend removals on restricted securities
  • Having securities split or consolidated as necessary
• Communicate with transfer agents, issuers and their legal counsels as required to ensure all requirements are met for the processing of above listed transactions.
• Ensure Fidelity’s onsite and offsite securities storage locations are properly maintained and organized.
• Work with internal Fidelity teams to reconcile Fidelity’s physical holdings.
• Respond timely to verbal or written client requests.
• Intake and distribution of incoming mail, couriers and faxes.
• Retrieval of sensitive documentation from our client firms and secured vault located in the downtown core.
• Create and distribute reports to clients and management.

What We Are Looking For:

• More than 1 year of related experience within operations in the financial services industry, preferably 1 year in settlements and/or physical certificates within the correspondent clearing business.
• Completion of post-secondary education.
• Excellent MS Excel skills and proficient with the MS Office environment.
• Strong customer service skills, with ability to build credibility and rapport to gain customer confidence.
• Exceptional communication skills.
• Attitude to thrive in a fast paced, challenging, team-oriented environment.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $49,000 to $60,000, based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team