Client Account Manager

What We do:

iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of intelligence. It replaces fragmented legacy stacks with a modern, modular operating layer, connecting telcos, retailers, and OEMs into one flow across channels and markets. The result is less complexity, lower cost, and the speed to move ahead.

For 26 years, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions power $17BN in sales annually, handling nearly 53 million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

How We Do it:

We are on a self-management journey. As we work to move away from the restrictions of hierarchy, teams are building collaborative peer-based networks where there are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We are purpose-driven, helping individuals connect to the meaning in their day-to-day work. Additionally, we are currently on the road to building a diverse and inclusive environment. Working at iQmetrix means always looking at ways to be better.

Team Description:

The Client Success team owns the commercial health of iQmetrix's largest and most strategic customer relationships, from day-to-day account management through executive-level growth and retention planning across Canada's carrier and dealer channel landscape.

About the Role:

As an Account Manager (internally known as Client Account Manager II), you'll own one of iQmetrix's largest and most strategically important relationships: a national wireless carrier and its dealer channel. This is an executive-level ownership role, not a support or coordination role, accountable for growing the relationship, protecting it, and expanding iQmetrix's footprint across both the carrier's corporate operations and its independent dealer network. You'll work at the intersection of enterprise carrier leadership, a large and varied dealer channel, and iQmetrix's own product and delivery teams, translating a complex, multi-stakeholder relationship into measurable revenue growth and long-term partnership. You'll report to the VP, Canada, and join a small, senior team of Account Managers covering the country's major carrier and retail channels.

What You'll be Doing:

• Serve as the primary executive-level point of contact for a national carrier account, across both corporate and dealer channels.

• Build and sustain trusted relationships at multiple levels of the carrier's organization, from day-to-day operators to senior decision-makers.

• Represent the account internally, coordinating iQmetrix's product, delivery, and support functions around what the customer actually needs.

• Own the account's growth plan and revenue targets, identifying and closing expansion opportunities across the carrier's dealer network and corporate footprint.

• Lead commercial and contract discussions, including pricing structure, re-contracting, and renewal.

• Drive adoption of iQmetrix's platform and payments capabilities across the dealer base.

• Own the commercial relationship with dozens of independent dealer partners operating under the carrier's brand, from the largest strategic accounts to the long tail.

• Run structured account reviews, prioritizing the relationships and opportunities that matter most.

• Lead migration and modernization initiatives across the dealer base, including platform transitions and updated pricing models.

• Co-own major account initiatives and launches alongside iQmetrix's program and delivery teams, providing customer context, prioritization, and follow-through.

• Escalate and help resolve customer-impacting issues, working cross-functionally with product, support, and professional services.

Qualifications:

• 7+ years in strategic or enterprise account management, ideally with a named, large, complex account carrying real revenue accountability.

• Demonstrated experience managing a channel or dealer/partner network, not just a single buyer relationship.

• A track record of executive-level relationship management, comfortable running conversations with senior leaders on the customer side.

• Experience leading commercial negotiations: pricing, contracting, renewals.

• Strong follow-through and project ownership; brings recommendations, not open questions.

• Excellent written and verbal communication, with the judgment to represent iQmetrix credibly in high-stakes conversations.

• Nice to have: experience in telecom, wireless retail, or a comparable regulated, multi-stakeholder retail environment.

• Nice to have: familiarity with retail technology, POS, or payments platforms.

What We Offer:

• Begin your journey with a competitive starting salary!
• Enjoy peace of mind with a comprehensive benefits package for you and your entire family.
• Embrace work-life harmony with a flexible hybrid working environment, generous vacation and trusted sick leave program.
• Invest in your future with our RRSP/401K/PF and Share Ownership plans. What's even better? We offer a match program!
• We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
• Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
• Give back with up to 6 days of paid time off annually for volunteering or personal learning.
• We believe in the value of taking time to refresh, re-energize, and reflect on your career journey. Employees are granted a seven-week sabbatical after every seven years of employment!

What is an iQer?

An iQer is a term, used daily across all iQmetrix locations, is someone who works for iQmetrix. Sounds simple, but there’s more to being an iQer than meets the eye!

If you’re an iQer, you approach problems with humility and an open mind. You’re a go-getter who doesn’t wait around to be told what do to. Whether it’s on your own or with a team, you aren’t afraid to try new things, fail, succeed, and improve along the way. Your team, the company, and the well-being of others come before your personal agenda—you’re an ally to your colleagues and the community.

The world changes fast and, as an iQer, you’re ready to adapt. You recognize diversity in the world, listen to others, and consider all perspectives.

Want to Join the Team?

If you’re interested in a career with iQmetrix, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are a hybrid work environment, remote and in-office for all employees in an office city.

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