Client Advisor, Montreal Holt Renfrew Men's

Client Advisor

OVERVIEW: Under the leadership and guidance of Management, the Client Advisor is responsible for providing outstanding customer service, building and maintaining a loyal client base, providing clients with product knowledge, informing clients of new arrivals and working as part of a team to meet individual, boutique and brand objectives.

RESPONSIBILITIES:

SALES

• Meets and or exceed sales targets and KPIs, contributing to the overall growth of the boutique.
• Diversifies selling abilities through all product categories.
• Maintains a deep knowledge and understanding of industry trends, general leather good construction and materials, as well as proprietary Christian Louboutin product knowledge.
• Demonstrates an entrepreneurial spirit in setting and achieving sales goals, showing a proactive and self-driven approach to success.
• Promotes and encourages Special Order Program to achieve goals set by Special Orders Departments in Paris.
• Acts as a team player, fosters a positive and collaborative atmosphere within the store, and supports colleagues to achieve collective sales success.
• Acts as a brand ambassador in and out of the store and create genuine relationships with clients. Ability to work an 8-hour shift while wearing our product.

CUSTOMER EXPERIENCE

• Creates a welcoming, luxurious, and client-centric in-store atmosphere that reflects our brand’s core values and beliefs.
• Resolves customer inquiries and concerns promptly and professionally.
• Builds and nurtures lasting genuine relationships with clients by offering personalized service and follow-up communication. Explores and discovers their personalized needs and details about their journey into the Louboutin world and shares highlights with the boutique management team.
• Uses storytelling to create a unique experience and brings the client into the Louboutin World.
• Achieves outreach goals and utilize CRM tools for product launches, holidays, events, and in store experiences. Participates in corporate outreach, gifting initiatives, and client experiences.
• Leverages clienteling techniques to identify and capitalize on opportunities for repeat business and referrals.

OPERATIONS

• Utilizes company applications to create a seamless experience for the client (ex: Loubilink and order management system).
• Assists in daily store operations, including inventory management, visual merchandising, and stock replenishment.
• Maintains store cleanliness and organization to create a visually pleasing and organized store appearance.
• Responsible for handling all cash desk operations including large sums of cash.
• Must be comfortable with physical elements of the job, including (but not limited to) carrying boxes, standing, and using a step ladder. All extremities of the body related to these requirements must be usable. Certainly, the time frame and weight may vary, but those who are applicable for this job should be comfortable with 10-30 lbs. and increments standing for 2 hours at a time.

SKILLS AND REQUIRMENTS:

• Bachelor’s degree required.
• 5 + years of experience in Sales or similar role.
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
• Comfortability with speaking to diversified clientele.
• Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role. The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship.
• Ideal candidate has work experience in medium sized multinational company or luxury business.
• Additional language fluency is a plus.
• Adheres to company policy and confidentiality.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business. Driven to learn and grow.
• Grasps new concepts quickly, prioritizes efficiently and is organized.
• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.
• Strong follow up, follow through and attention to detail to ensure deadlines are met.
• Strong knowledge of computer systems/programs.
• Attention to detail accompanied by a strong understanding of the importance to protect the Christian Louboutin business strategies and plans.
• Proven leader; consistently a top seller with a desire to grow.
• Ability to communicate (both written and oral) effectively with clients, coworkers and management; follows professional presentation.
• Ability to handle large sums of money, deposits, and all cash desk operations.
• Ability to work a flexible schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call-in shifts.

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

Christian Louboutin envisions the general compensation range for this position to be $45,000 - $50,000 per YEAR *Commission eligible role*. Please note that this range is not inclusive of any other forms of compensation or benefits such as commission, overtime, discretionary bonus, health insurance, retirement savings or paid leaves of absence. Such details will be further communicated during the interview process and/or at the time of an official offer of employment and are subject to change during your employment.