Connexion Inscription gratuite
Postuler

Publié le mois dernier

Client Care Specialist

@ SENTALER

Toutes ses offres

Toronto, Ontario

Temps plein
Postuler
SIGNAUX

Responsabilités :

  • Provide exceptional, above and beyond client experience and support, with a personalized, genuine and caring approach towards every customer whether in…
  • Assist store clients with product knowledge, size and style selection and completion of purchase
  • Manage daily clients’ emails, chat, phone and social media inquiries in order to assist clients in making online/store orders
  • Resolve client inquiries and concerns on a first-tier basis, ensuring a rapid response time
  • Provide shipping and return support for online orders
  • Develop strong relationships with new and existing clients, ensuring satisfaction and retention

Résumé des exigences :

  • Provide exceptional, above and beyond client experience and support, with a personalized, genuine and caring approach towards every customer whether in person, over the phone or through…
  • Assist store clients with product knowledge, size and style selection and completion of purchase
  • Conduct miscellaneous research and present findings to internal teams as required
  • Customer service or retail experience is required, preferably in the luxury industry
  • Bachelor’s degree is preferred
  • Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
2026-09-30
Première détection par notre source
2026-11-11
Mise à jour du dossier source
2026-11-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Postuler
Description

LIFE AT SENTALER

SENTALER is a Toronto-based luxury outerwear brand with a global presence spanning flagship retail, top-tier wholesale partners, and a growing direct-to-consumer business. We are a driven team that cares deeply about the work we put into the world and the people we do it with. At Sentaler, you will work closely with talented colleagues across creative, retail, and operations, contribute to decisions that move the business, and see the direct impact of your work reflected in the brand.

We invest in people who are curious, accountable, and genuinely motivated to grow. In return, we offer an environment where great work is recognized, initiative is rewarded, and no two days look the same.

OUR VALUES

SENTALER was built on grit, entrepreneurial spirit, genuine care, integrity, and a keen attention to detail. These values are not aspirational statements — they define how we work and the standard we hold ourselves to every day.

We are looking for individuals who take pride in precision, act with urgency, and hold themselves accountable without being prompted. You communicate with honesty and directness, care genuinely about the quality of your work and the success of those around you and bring consistency and dedication regardless of the task. If this reflects how you operate, we would be glad to hear from you.

JOB SUMMARY

We are seeking a Client Care Specialist to join our dynamic and entrepreneurial team! This role will serve as a SENTALER ambassador working from the SENTALER Flagship store (55 Avenue Road), promoting the Company’s philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele. The ideal candidate will have excellent communication skills, possess a positive, enthusiastic and can-do attitude and a zest for dealing with clients. This person will demonstrate strong product expertise and engage clients through the details and stories of our products.

PRIMARY RESPONSIBILITIES

  • Provide exceptional, above and beyond client experience and support, with a personalized, genuine and caring approach towards every customer whether in person, over the phone or through electronic communication
  • Assist store clients with product knowledge, size and style selection and completion of purchase
  • Manage daily clients’ emails, chat, phone and social media inquiries in order to assist clients in making online/store orders
  • Resolve client inquiries and concerns on a first-tier basis, ensuring a rapid response time
  • Provide shipping and return support for online orders
  • Develop strong relationships with new and existing clients, ensuring satisfaction and retention
  • Build and maintain an up-to-date and detailed client book
  • Ensure store merchandise is properly displayed, maintained and replenished
  • Provide sales metrics and insight to senior team members
  • Conduct miscellaneous research and present findings to internal teams as required
  • Stay up-to-date on fashion and consumer purchasing trends
  • Other administrative duties may apply

QUALIFICATIONS

  • Customer service or retail experience is required, preferably in the luxury industry
  • Bachelor’s degree is preferred
  • Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays
  • Adept in the art of building connections, rapport and personal relationships with customers
  • Expert communicator (verbal and written) with ability to listen effectively and resolve customer requests in an efficient and friendly manner
  • Proven experience in driving sales and achieving sales targets
  • Analytical and a problem solver with a good sense of judgment and adaptable to different situations
  • Knowledge of and proven experience with conflict resolution techniques
  • Natural self-starter, with ability to thrive in an entrepreneurial and team environment; also, able to work alone
  • Highly developed multi-tasking and organizational skills with strong attention to detail and ability to work well under pressure
  • Must be results driven and flexible to change
  • Highly proficient in MS Office

Emplois semblables

  • Client Care Specialist

    Calgary, AB
    Sur place

    Property Law Firm CB LLP: Property Law is a national residential real estate firm with deep roots in Alberta and Ontario — and a bold vision for communities across Canada.

    3+ ansCandidates need at least three years in a customer-facing or client experience role in a busy environment, across phone, email and online channels. They should be comfortable quoting pricing and guiding enquiries to a decision, and able to show processes or templates they built and use. Real estate experience is not required, and candidates must be based in or willing to work from the Mississauga office.

    Front, Dialpad

    Client Care Specialist

    Oakville, ON
    Hybride

    Property Law Firm CB LLP: Property Law is a national residential real estate firm with deep roots in Alberta and Ontario — and a bold vision for communities across Canada.

    3+ ansCandidates need at least three years in customer-facing or client experience work across phone, email and online channels. They must be comfortable quoting fees and following up with prospects, able to show processes or templates they built, and willing to learn tools like Front, Dialpad and AI. No real estate or legal experience is required.

    Front, Dialpad

  • Bilingual Client Care Specialist

    Ottawa, ON
    HybrideTemps plein

    The Credit Counselling Society

    1+ ansCandidates need one to two years of customer service experience, with call centre experience preferred. They must be fluent in English and French, written and spoken, and show empathy, active listening and strong organizational skills.

    Bilingualism, Active listening, Counselling, Customer service, Communication skills, Interpersonal skills

    Client Care Specialist (Pacific Time Zone)

    New Westminster, BC
    TélétravailTemps plein

    The Credit Counselling Society

    1+ ansCandidates need one to two years of customer service experience, call centre experience preferred, and fluent English. French is an asset. Strong listening, empathy, organization and communication skills are essential.

    Active listening, Counselling, Customer service, Communication skills, Interpersonal skills, Adapt to change

  • Client Care Specialist - Richmond Animal Hospital

    Richmond, BC
    20–22 $/hTemps partiel

    VetCare Canada

    Candidates need strong customer service and communication skills, a caring and respectful manner with clients and pets, and comfort with general office administration.

    Customer service

    Client Care Specialist - North Waterloo Veterinary Hospital

    Elmira, ON
    19 $/hTemporaire

    VetCare Canada

    Candidates need strong customer service and communication skills, a warm and respectful manner with clients and their pets, and experience doing general office administration.

    Customer service

  • Client Care Specialist

    Calgary, AB
    Temps partiel

    Intercare: Intercare is a fully accredited Alberta based company providing health and life enrichment services in continuing care centers since 1992.

    Candidates need a Health Care Aide certificate, Medication Administration certification and Food Safe training, plus strong English. They must be able to stand for long periods, lift up to 40 lbs alone and assist with heavier lifts.

    HCA, ADL, Collaboration, Customer service, Medication administration, Food Handler Certificate

Lieux et modes de travail

Lieux

Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

Astuce : ajoutez le télétravail pour élargir la recherche.

Exclure des lieux

Mode de travail

Offres de cette entreprise dans les résultats

Voici les offres de cette entreprise chargées dans votre recherche. Elle peut avoir d’autres postes ouverts.