Client Care Support - 1126

Why work with us:

The Family Centre is looking for a Client Care Support professional who is passionate about providing exceptional customer service, enjoys administrative tasks, and demonstrates strong organizational and collaborative skills. We are focused on providing Trauma-Informed Care to both our communities and staff teams, and provide services based on research and evidence-based practices. We encourage employees to bring their authentic selves to work in our diverse and inclusive environment. The organization is committed to Indigenous ceremony and practice and welcomes knowledge of ceremony and lived experience. Our culture is focused on providing a safe and supportive workplace, including paid training, excellent benefits, a wellness program, and much more.

What you will be doing:

As a Client Care Support, you will support administrative functions, such as reception, client intakes and bookings, scheduling, data entry/extraction, and small projects. You will be responsible for maintaining a welcoming environment for agency partners, clients and visitors, representing The Family Centre in a professional manner, and applying a trauma-informed lens to your administrative practice. You will be an integral member of the Client Care Team in completing tasks, sharing responsibilities, being supportive, and contributing to the learning of others.

• Greet and support clients and visitors to The Family Centre (in person and by phone)
• Answer calls, handle general inquiries, address client inquiries, and maintain records of clients
• Manage reception and administration email accounts by monitoring, responding to, and following up on incoming emails and referrals
• Perform administrative duties such as processing client intakes, critical incident reports, third-party disclosures, creating and maintaining forms, scheduling groups and appointments, extracting and organizing data, and compiling reports
• Ensure office areas are well-stocked with appropriate supplies
• Assist in opening and/or closing the agency as needed

What you will bring to the role:

• 2 years of postsecondary education is preferred
• Minimum of 1-year experience in an administrative, reception, or client service role
• Able to work in a shared space and shared role
• Computer literacy and the ability to multitask with a range of electronic systems.
• Proficient oral and written communication skills
• Proficiency with Microsoft Office (Excel, Word), Google applications, client management systems, and related administrative tools, with adaptability to learn new software and applications as required.

Attributes that will help you be successful in this role:

We are looking for someone who is client-centered, trauma-informed, highly organized and detail-oriented, collaborative, adaptable and grounded, self-directed, and professional and values-aligned.

Background Check Process & Requirements:

• As a part of the selection process, The Family Centre will conduct reference checks with your most recent employers
• Police Information Check (completed within the last 6 months)
• Child Intervention Records Check (completed within the last 6 months)
• Suicide Intervention Training, required within 3 months of start date
• Certification in First Aid and Level C CPR within the first 3 months of employment

Position Availability:

Work within a flexible full-time schedule, which may include evening and/or Saturday shifts.

What you can expect:

Training – comprehensive onboarding/orientation process which includes service specific training, and agency wide core training

Feedback – a strong supervision model that provides regular formal and informal opportunities for feedback

Performance coaching – formal and informal coaching regarding the development of personal and professional growth and development

Reasonable accommodation – The Family Centre will provide reasonable accommodation when requested by a qualified applicant or employee

Compensation – The Family Centre is committed to employee wellbeing and development. The comprehensive compensation package offered to employees reflects those values and is competitive within the marketplace

• Starting salary range of $43,260 to $47,586 (commensurate with level of education and experience)
• 36.5-hour work week
• Fully paid Group Benefit Plan
• Health spending account
• 3 weeks’ vacation
• RRSP matching
• Ongoing paid training
• Paid sick time (up to 8 days per calendar year)
• Agency-wide social events
• Employee Support Groups

Closing Date: November 18, 2026

The Family Centre acknowledges that our work takes place on Treaty 6 territory, a traditional meeting ground, gathering place, and traveling route for the nehiyaw (Cree), Anishinaabe (Ojibway/Saulteaux), Niitsitapi (Blackfoot), Métis, Dene, and Nakota (Stoney).

Through our support of an Indigenous way of being and seeking towards being wichitasowak (people who are helping), the Family Centre acknowledges all the many First Nations, Métis, and Inuit whose footsteps continue to enrich these lands.

The Family Centre thanks all applicants in advance. Only those candidates selected for an interview will be contacted.