Publié il y a 21 jours
Client Experience Leader
@ Harry Rosen Inc.
Vancouver, Colombie-Britannique
En bref
Harry Rosen Inc. is hiring a full-time Client Experience Leader at its Oakridge Park store in Vancouver, reporting to the Store Leader. The role coaches clothing advisors on sales productivity and service standards, hires and trains staff, and ensures team alignment to store policies. The posting states a salary of $70,000 to $85,000 plus bonus.
Responsabilités :
- Coach clothing advisors to maximize personal sales productivity
- Develop and maintain in-store and after-sales service standards
- Hire and train new clothing advisors and specialists
- Hold one-on-one meetings and complete performance assessments
- Ensure team alignment to store policies and loss prevention standards
Résumé des exigences :
- Minimum 3 years of retail experience with store or department leadership
- Proven track record of coaching and performance improvement plans
- Strong business acumen in luxury retail
- Experience in the retail industry preferred
- Welcoming, inclusive mindset aligned with core values
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · workday
- Date publiée par l’employeur
- 2026-10-18
- Première détection par notre source
- 2026-10-19
- Mise à jour du dossier source
- 2026-11-02
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Commerce de détail |
| Expérience | 3 an(s) et plus |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur modéré |
| Avantages mentionnés | Horaire flexible, Régime de retraite, Prime de rendement, Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Harry Rosen Inc.
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
A proudly Canadian retailer of luxury menswear since 1954.
Description complète de l’entreprise
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our clients’ needs—whether it be in store, online, or through various curation services. Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. The reason why our associates choose to build long-term careers with our company? Simply put, because we care. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent. Please visit our career site to learn more.
- Abonnés LinkedIn
- 20 978
- Personnes associées sur LinkedIn
- 840
- Bureaux déclarés
- 77 Bloor St W, #1600, Toronto, ON M5S1M2, CA
- Catégories d’activité
- E-Commerce
- Retail
- Shopping
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Autres noms enregistrés
- Harry Rosen
- Spécialités
- Quality high-end men’s wear
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
For a life 𝘸𝘦𝘭𝘭 𝘥𝘳𝘦𝘴𝘴𝘦𝘥. As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep you looking and feeling sharp. In business for over 65 years, we are proud to be recognized as one of the 100 Best Managed Companies in Canada. Our team is driven to inspire and grow, readily embracing change and technology. With a flexible growth model, we are dedicated to supporting our…
| Champ | Valeur |
|---|---|
| Secteur | Retail |
| Taille | 501-1,000 employees |
| Siège social | Toronto, ON |
| Type d’organisation | Privately Held |
| Fondée en | 1954 |
| Spécialités | Quality high-end men’s wear |
| Offres sur Jobsy | 84 |
| Voir la page |
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
Client Experience Leader
Full-Time Permanent
Reporting to: Store Leader
Harry Rosen, Oakridge Park
Vancouver, British Columbia
Your Style, Your Career
Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
We are looking for a Client Experience Leader to join our Store team. In this role you’ll be responsible for:
Performance Leadership
- Coach Clothing Advisors and Specialists to maximize personal sales productivity
- Develop and maintain in-store and after sales service standards
- Ensure that all Clientele Development activities are executed
- Adopt role of Eagle on the Floor and practice EID behaviours
- Drive adoption of Herringbone and the meeting of digital sales goals
- Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
- Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
Attraction, Retention, and Development
- Hire and train new Clothing Advisors and Specialists
- Administer training programs and ensure all required On-boarding and assigned training is completed
- Hold one-on-one meetings and complete performance assessments
Policies and Procedures
- Ensure team alignment to all store and operational policy/procedures and cultural standards
- Ensure team alignment on store protection and LP policies and standards
Successful candidates will require:
- A minimum of 3 years of retail experience with leadership capacity in managing a store/department
- A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
- Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
- Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
- Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
- A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
What are the perks of the job?
- Competitive pay program
- Opportunities to additionally earn monthly and annual Team bonuses
- Best in industry discounts and special purchase opportunities
- A comprehensive flexible benefits package
- Pension and Group RRSP Programs that grow with you
- A modern, digitally advanced workplace
- A coach committed to supporting the achievement of your personal career goals
- A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
- An employer that values internal growth and promotion and is committed to succession planning for your future
*Compensation: $70,000 - 85,000 + bonus
Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.
Journal
Visible seulement par vous. Conservé sur cet appareil, et dans votre compte une fois connecté.