Client Experience Specialist

As a Client Experience Specialist at Score Promotions, your primary responsibility is to support the promotional and branding needs of our clients. You will deliver unique and effective solutions tailored to each client.

Here is an overview of your key responsibilities:

Sales & Client Support

• Support the development and growth of client accounts by promoting products and services to corporate clients of varying sizes.

• Assist in generating leads, prospecting new clients, and supporting sales activities to help achieve business growth targets.

• Build and maintain positive client relationships through responsive communication and ongoing support via in-person, voice, or virtual interactions.

• Handle client inquiries, provide product and service information, and assist in resolving issues in a timely and professional manner.

• Support upselling and cross-selling opportunities within existing client accounts.

Client Management & Relationship Building

• Ensure a high level of client satisfaction by delivering consistent, professional, and solution-focused service.

• Maintain accurate client records, communications, and order details within CRM systems and internal databases.

• Coordinate with internal departments to support client requests, project timelines, and order fulfillment.

• Follow up with clients regarding orders, service updates, and outstanding items as required using in-person, verbal and online methods.

Collaboration & Team Support

• Work collaboratively with Client Experience Executives and internal teams to support account management and project execution.

• Contribute to a positive, team-oriented environment focused on client success and operational excellence.

• Participate in training and professional development opportunities to strengthen sales, product, and client service skills.

Product Knowledge & Market Awareness

• Maintain a strong understanding of company products, services, branding solutions, and customization capabilities.

• Stay informed on industry trends, competitor activity, and market developments relevant to client needs.

• Share client feedback and market insights with leadership to support continuous improvement initiatives.

Reporting Structure

• Work independently or collaboratively as part of the Client Experience team while reporting to the Client Experience Manager or Client Experience Executive.

• Maintaining a clean and clear workstation

• Other duties as required

At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.