Publié il y a 7 jours
Client Service Representative-C0778
@ City of London
London, Ontario
En bref
The City of London is hiring a full-time temporary Customer Service Representative for up to one year in its Social and Health Development division. The role handles customer service, reception and clerical support for clients and program participants. Pay ranges from $43,779 to $64,094 (Level 7), with onsite work on weekday daytime hours that may include evenings and Saturdays.
Responsabilités :
- Provide customer service to clients and program participants
- Screen clients and book appointments using scheduling systems
- Provide referral information about social services
- Process invoices and update provincial databases
- Perform clerical duties such as filing, mail and record keeping
Résumé des exigences :
- One-year program in office administration, business or human services
- Six months of customer service experience with the public
- Basic computer skills with spreadsheets and word processing
- Demonstrated customer service skills
Outils et compétences
Source et dates
Site carrière / système de candidatures · successfactors
- Date publiée par l’employeur
- 2026-11-02
- Première détection par notre source
- 2026-11-03
- Mise à jour du dossier source
- 2026-11-07
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 37.5 |
| Horaire | jour, soir |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Vérifications | casier judiciaire |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Office administration, Business, Human services |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
City of London
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally-successful UK.
Description complète de l’entreprise
The City of London Corporation is the governing body of the Square Mile dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally successful UK. You are welcome to leave reply or message us a comment via LinkedIn, but if you'd like a reply please contact us direclty via email or telephone. >>> We're working hard to... - contribute to a flourishing society - Shape outstanding environments - Support a thriving economy By strengthening the character, capacity and connections of the City, London and the UK for the benefit of people who live, learn, work and visit. We are located at Guildhall but also have offices at Mansion House, Walbrook Wharf and outside the Square Mile in relation to our green spaces and other facilities. >>> What we are responsible for Providing services for residents (and City businesses) in the Square Mile, but not those of other boroughs. Check out our Corporate Plan:https://www.cityoflondon.gov.uk/about-us/plans-policies/our-corporate-plan
- Abonnés LinkedIn
- 100 589
- Personnes associées sur LinkedIn
- 3 245
- Bureaux déclarés
- Guildhall, Aldermanbury, London, Greater London EC2V 7HH, GB
- Catégories d’activité
- Information Technology
- Communities
- Non Profit
- Association
- Government
- Autres noms enregistrés
- City of London
- City of London Corporation
- Spécialités
- Support and Promote the City
- Support for the Economic development of surrounding boroughs
- and High Quality Local Services for the square mile
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 161 770 415
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
The City of London Corporation is the governing body of the Square Mile dedicated to a vibrant and thriving City, supporting a diverse and sustainable London within a globally successful UK. You are welcome to leave reply or message us a comment via LinkedIn, but if you'd like a reply please contact us direclty via email or telephone. >>> We're working hard to... - contribute to a flourishing society - Shape…
| Champ | Valeur |
|---|---|
| Secteur | Government Administration |
| Taille | 1,001-5,000 employees |
| Siège social | London, Greater London |
| Type d’organisation | Government Agency |
| Fondée en | 1067 |
| Spécialités | Support and Promote the CitySupport for the Economic development of surrounding boroughsand High Quality Local Services for the square mile |
| Offres sur Jobsy | 12 |
| Voir la page |
File Number: | 4115 | Employee Group: | Local 101 |
Service Area: | Social and Health Development | Division: | Life Stabilization |
Job Type: | Full-Time Temporary (up to 1 year) | # of Openings: | 1 |
Summary of Duties:
Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception and support duties within the Service Area.
Work Performed:
- Provides excellent customer service to clients and program participants and other members of the public accessing services.
- Utilizes client screening, appointment booking and other scheduling systems to collect client information, verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns applicants to appropriate meeting space and provides other similar customer service support using established procedures. Contacts staff and managers as necessary related to appointment or to assist in addressing customer service needs within established procedures.
- Maintains ongoing working knowledge of social services available within the Service Areas and the community.
- Provides information and general referral information about available services to participants in person, via mail or by phone.
- May distribute cheques to correct payees in accordance with established procedures; distributes purchase vouchers, bus tickets and miscellaneous items to participants within designated customer service and resource areas.
- Obtains and communicates prescribed information with participants or their representative concerning questions related to their eligibility, entitlement, and/or employment matters using l data bases or other technology-based systems. Takes messages, provides basic routine information in response to inquiries, and relays messages to appropriate staff.
- Provides support or information on use of computers and copiers/fax machines in designated resource areas to participants and general public. Receives information and documentation and routes to appropriate staff for action.
- Reviews and transcribes agency invoices or other records into provincial or other database systems.
- Updates and documents into provincial database information obtained from agency invoices relating to participant contact/progress.
- Performs clerical duties such as processing invoices, compiling basic statistical data, filing, sorting, record keeping, and handling mail.
- Operates standard office equipment.
- Performs related duties as assigned.
Qualifications:
Completion of a one-year program in office administration, business or human services.
Experience:
Six months of related customer service experience working with the public.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Basic computer skills with knowledge of spreadsheets and word processing.
- Demonstrated customer service skills, and the ability to work with all members of the public.
Compensation & Other Information:
$43,779 - $64,094 (Level 7)
This posting is for 1 permanent full-time position being filled on a temporary full-time basis for up to 1 year.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Onsite. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
Police Record Check:
The successful candidate will be required to complete a Criminal Record Check
Journal
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