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Client Services Manager

@ Central Toronto Youth Services

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Toronto, Ontario

Temps plein
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SIGNAUX

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Central Toronto Youth Services (CTYS) is hiring a full-time, hybrid Client Services Manager in Toronto, ON, to oversee client services for youth and families. The role supervises front-line staff, monitors service quality, analyzes service data, and works with clinical and administrative teams. The posting requires post-secondary education in a human services field or equivalent experience, plus leadership and youth mental health experience.

Responsabilités :

  • Supervise front-line client services staff
  • Monitor service quality and client satisfaction
  • Manage caseload allocation and resolve escalations
  • Analyze service data and feedback to improve programs
  • Collaborate with clinical and administrative teams

Résumé des exigences :

  • Experience in mental health, social services or community programs
  • Leadership and staff supervision experience
  • Post-secondary education in a human services field or equivalent experience
  • Advanced analytical and communication skills
  • Ability to work in a hybrid environment and maintain confidentiality
Source et dates

Type de source non vérifié · apify-linkedin

Date publiée par l’employeur
Non fourni
Première détection par notre source
2026-11-14
Mise à jour du dossier source
2026-11-14

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauGestionnaire
DomaineService à la clientèle
Gestion d’équipeOui
Heures par semaine40 (estimé)
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Chez les clients
PositionAssis et debout
Exigences physiquesphysique faible · ordinateur élevé
FormationBaccalauréat (préféré)
Domaines d’étudesSocial work, Psychology, Counselling, Human services

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Central Toronto Youth Services

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ChampValeur
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Description
Company Description Central Toronto Youth Services (CTYS) is a community-based, accredited Children’s Mental Health Centre that focuses on supporting many of Toronto’s most vulnerable youth. The organization provides a range of mental health services designed to foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are part of a mission-driven environment that values inclusion, advocacy, and client-centered care.
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications
  • Demonstrated expertise in Client Services and Customer Service, with a strong focus on youth- and family-centered support.
  • Proven ability to drive Customer Satisfaction through responsive service, issue resolution, and continuous improvement.
  • Strong Communication skills, including clear verbal and written communication and the ability to build trust with diverse stakeholders.
  • Advanced Analytical Skills to interpret service data, identify trends, and recommend practical solutions.
  • Experience in mental health, social services, or community-based programs working with youth or vulnerable populations.
  • Leadership experience supervising staff, coordinating workflows, and fostering a collaborative team culture.
  • Post-secondary education in social work, psychology, counseling, or a related human services field, or equivalent combination of education and experience.
  • Ability to work effectively in a hybrid environment, manage competing priorities, and maintain confidentiality and ethical practice.

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