Publié il y a 5 mois
Client Services Representative
@ TransPerfect
Toronto, Ontario
En bref
TransPerfect is hiring a full-time Client Services Representative for its Toronto office to support clients and users of its VDR platform. The role handles first-line technical support, platform training and internal coordination across regions. The posting requires at least two years of B2B experience, native English and a daily commute to the office, with shifts of 9 AM to 6 PM or 10 AM to 7 PM.
Responsabilités :
- Provide first-line technical and operational support to VDR clients
- Host and manage online client training sessions
- Monitor deliverables and coordinate with teams across regions
- Maintain accurate records of client interactions and billing
Résumé des exigences :
- Two or more years in a B2B environment
- Native-level English fluency
- Tech-savvy and able to learn new software
- Strong attention to detail and multi-tasking under deadlines
Outils et compétences
Source et dates
Site carrière / système de candidatures · recruitee
- Date publiée par l’employeur
- 2026-06-12
- Première détection par notre source
- 2026-10-10
- Mise à jour du dossier source
- 2026-11-06
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
TransPerfect
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Description complète de l’entreprise
TransPerfect helps organizations streamline global operations through language and AI solutions, advanced automation, and enterprise-grade technology integrations. Our GlobalLink® technology centralizes multilingual content workflows, connects with leading CMS, CRM, PIM, and marketing systems, and reduces the manual effort required to manage content across channels. Supported by a worldwide team of experts, we deliver accuracy, cultural relevance, and exceptional service in 200+ languages. More than 6,000 organizations rely on TransPerfect to automate processes, unify global content, and reach audiences worldwide. With 150+ offices on six continents, we combine global scale with continuous innovation to help brands grow with confidence.
- Abonnés LinkedIn
- 1 965 641
- Personnes associées sur LinkedIn
- 17 559
- Bureaux déclarés
- 3 Park Avenue, 39th Floor, New York, NY 10016, US
- 45 Moorfields, 5th Floor, London, EC2Y 9AE, GB
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- 221 W Philadelphia St, York, Pennsylvania 17401, US
- Giessereistrasse 18, Zurich, 8005, CH
- 701 Brickell Ave, Miami, FL 33131, US
- Catégories d’activité
- B2B
- Communities
- Language Learning
- Marketing
- Service Industry
- Translation Service
- Video Games
- Business consulting
- Management and consulting
- Autres noms enregistrés
- TransPerfect
- Spécialités
- Translation
- Language Services
- Translation
- Multicultural Marketing
- Recruiting & Staffing
- Multimedia Services
- Interpretation
- Call Center Support
- Software Localization and Testing
- Training and e-Learning
- and Legal Support Services
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 875 000 000
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
TransPerfect helps organizations streamline global operations through language and AI solutions, advanced automation, and enterprise-grade technology integrations. Our GlobalLink® technology centralizes multilingual content workflows, connects with leading CMS, CRM, PIM, and marketing systems, and reduces the manual effort required to manage content across channels. Supported by a worldwide team of experts, we…
| Champ | Valeur |
|---|---|
| Secteur | Translation and Localization |
| Taille | 5,001-10,000 employees |
| Siège social | New York, NY |
| Type d’organisation | Privately Held |
| Spécialités | TranslationLanguage ServicesTranslationMulticultural MarketingRecruiting & StaffingMultimedia ServicesInterpretationCall Center SupportSoftware Localization and TestingTraining and e-Learning |
| Offres sur Jobsy | 28 |
| Voir la page |
Are you an experienced and passionate customer services professional? Do you enjoy supporting users and providing an excellent service experience? If so, look no further.
We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients, take ownership of diverse tasks, and pride themselves on delivering outstanding customer service.
The Role
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
This role is based in TransPerfect's Toronto office, which acts as a North America hub supporting users across the US, Canada, LATAM, Europe, and other regions as required.
The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.
The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.
Your Responsibilities
Client Support and Communication
· Provides first-line technical and operational support to clients and users across the VDR platform.
· Nurtures and develops effective and positive relationships with clients.
· Anticipates and manages clients' needs effectively.
· Acts as the main point of contact and assumes responsibility for multiple client engagements.
Platform Support and Training
· Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
· Manages and hosts online client training sessions.
· Investigates user issues, gathers the required details, and escalates technical matters internally where needed.
Delivery and Internal Coordination
· Monitors progress and ensures deliverables for the client are accurate and timely.
· Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
· Follows all applicable Best Practice and Workflow procedures.
Documentation and Administration
· Ensures proper documentation for job tracking and billing information is current and accurate.
· Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
· Performs additional duties as reasonably requested.
Your Profile
Communication and Client Service
· Native-level English fluency, with excellent written and verbal communication skills.
· Comfortable speaking to a wide range of B2B customers.
· Highly motivated team player with excellent communication and interpersonal skills.
· Resilient with a positive can-do attitude.
Experience and Technical Aptitude
· Minimum of two years of experience in a B2B environment.
· Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
· Previous experience in a technology, software, or IT company is beneficial but not required.
Working Style
· Exceptional attention to detail, accuracy, and active listening skills.
· Capable of multi-tasking, working under pressure, and meeting strict deadlines.
· Willing to grow, develop, and continually learn new skills.
Location and Availability
· Based in or near Toronto and able to commute to TransPerfect's Toronto office daily.
· Available to work either 9 AM to 6 PM or 10 AM to 7 PM, depending on the vacancy.
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