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Publié le mois dernier

Client Success Manager (R-20026)

@ Dun & Bradstreet

Toutes ses offres Site Web

Ontario

71k–119k $/anTélétravailTemps plein5+ ans d’expérience
Postuler
SIGNAUX

En bref

Dun & Bradstreet is hiring a full-time Client Success Manager to serve as the single post-sales point of contact for customers. The role coordinates internal teams to deliver contracted products, meet SLAs and KPIs, and support sales account executives. Candidates need a bachelor's degree and 5+ years of sales, client service or account management experience.

Salaire :

70 900 $–119 100 $ par année

Responsabilités :

  • Serve as single post-sales point of contact for customers
  • Coordinate internal teams for delivery, onboarding and training
  • Document customer use cases, KPIs and product adoption
  • Ensure contracted SLAs and KPIs are met or exceeded
  • Support account executives with contracts, forecasting and negotiation

Résumé des exigences :

  • Bachelor's degree and 5+ years in sales or client service
  • Knowledge of enterprise product sets
  • Strong written and verbal communication
  • 1-2 years of project management experience
  • Familiarity with SFDC, BI portal and usage reporting systems

Outils et compétences

BI PortalSales SpotOA/QTCUsage Reporting Systems
Source et dates

Site carrière / système de candidatures · lever

Date publiée par l’employeur
2026-10-06
Première détection par notre source
2026-10-08
Mise à jour du dossier source
2026-10-09

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauIntermédiaire
DomaineService à la clientèle
Expérience5 an(s) et plus
Heures par semaine40 (estimé)
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
FormationBaccalauréat (exigé)

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Dun & Bradstreet

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

Leading global provider of business decisioning data and analytics, enabling companies to improve business performance.

Description complète de l’entreprise

Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.

Abonnés LinkedIn
337 374
Personnes associées sur LinkedIn
5 769
Bureaux déclarés
  • 5335 Gate Parkway, Jacksonville, FL 32256, US
  • Melbourne, AU
  • Vienna, AT
  • Brussels, BE
  • Sarajevo, BA
  • Beijing, CN
  • Shenzhen, CN
  • Changsha, CN
  • Shanghai, CN
  • Hainan Island, CN
  • Zagreb, HR
  • Prague, CZ
  • Aarhus, DK
  • Copenhagen, DK
  • Tallinn, EE
  • Helsinki, FI
  • Darmstadt, DE
  • Dusseldorf, DE
  • Hamburg, DE
  • Munich, DE
  • Kwun Tong, HK
  • Budapest, HU
  • Ahmedabad, IN
  • Bengaluru, IN
  • Mumbai, IN
  • New Delhi, IN
  • Chennai, IN
  • Hyderabad, IN
  • Kolkata, IN
  • Dublin, IE
  • Milan, IT
  • Tokyo, JP
  • Riga, LV
  • Kualalumpur, MY
  • Rotterdam, NL
  • Oslo, NO
  • Warsaw, PL
  • Belgrade, RS
  • Singapore, SG
  • Trencin, SK
  • Ljubljana, SI
  • Gothenburg, SE
  • Ostersund, SE
  • Solna, SE
  • Taipei, TW
  • London, GB
  • Boca Raton, US
  • Florham Park, US
  • New York, US
  • Center Valley, US
  • Austin, US
Catégories d’activité
  • Health Diagnostics
  • Hospital
  • Health Care
  • Consulting
  • Data Management
  • Software
  • Enterprise Software
  • Supply Chain Management
  • B2B
  • Medical
Autres noms enregistrés
  • Dun & Bradstreet
Spécialités
  • Finance
  • Credit & Risk
  • Marketing & Sales
  • Data Management & Analytics
  • Supply Management
  • Compliance
  • data
  • business performance
  • third party risk
  • marketing
  • sales
  • master data
  • small business
  • enterprise
  • and fortune 500
Le profil indique une agence de recrutement
Non
Investissement total déclaré
375 000 000

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk, and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them…

ChampValeur
SecteurInformation Services
Taille5,001-10,000 employees
Siège socialJacksonville, FL
Type d’organisationPublic Company
SpécialitésFinanceCredit & RiskMarketing & SalesData Management & AnalyticsSupply ManagementCompliancedatabusiness performancethird party riskmarketing
Offres sur Jobsy1
LinkedInVoir la page
Description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Essential Key Responsibilities

  • Single post-sales support point of contact for customers for value & impact conversations.
  • Coordinate (quarterback) with appropriate internal teams for as needed to appropriate D&B resources: ( i.e., Delivery, Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service).
  • Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization/Process Flow.
  • Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 4-5 AE’s.)
  • Ensure delivery of contracted products/services to clients to ensure SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met or exceeded.
  • Facilitate additional customer support in the areas of Data Advisory, Global Data Content Technical Implementation Consultant/Solution Architects, Customer Service, Technology, Training, and Escalation resources as needed. Help promote attendance to Industry Knowledge sessions when available.
  • Responsible and available as backup to Sales AE’s, SR. CSM’s and other CSM’s with contract management, forecasting and negotiation as needed. Additional skill sets with Finance Solutions product certifications and ability to “demo” products as needed with customers directly

Education & Experience

  • Experience with accessing/using a variety applications and systems: SFDC, KPI, BI Portal, OA/QTC, Sales Spot, Usage Reporting Systems
  • Strong demonstrated knowledge and acumen of enterprise product(s) set associated with business unit solutions.
  • Strong written and verbal communication skills
  • Ability to document at a high level a Process Review and/or Process Map and 1-2 years of project management skills
  • Understands Personas of CFO, CPO, CCO and CMO
  • Bachelor’s degree and 5+ years of sales/sales support/client service/account management experience

This position is to fill an existing vacancy.

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All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

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Tout le CanadaTélétravail · Hybride · Sur place · Sur le terrain

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