Publié il y a 21 jours
Client Success Specialist
@ Merriam Music
Oakville, Ontario
En bref
Merriam Music is hiring a full-time Client Success Specialist to retain students and grow add-on business through high-level service. The work covers customer retention, withdrawal handling and business development at Vaughan or Oakville, with evening and weekend shifts. Base salary is $45,000-$55,000 plus bonuses of $5,000-$10,000, with a co-op health benefits package.
Salaire :
45 000 $–65 000 $ par année
Responsabilités :
- Translate customer questions and concerns into resolutions
- Manage customer loyalty and retention
- Seek new business with existing clients
- Respond to withdrawal requests and work to retain customers
- Track and analyze withdrawal data
Résumé des exigences :
- Post-secondary education of any discipline
- Excellent customer service and problem-solving experience
- At least 1 year of sales success
- Intermediate proficiency in Google Workspace
- Evening and consistent Saturday availability
Outils et compétences
Avantages mentionnés
Source et dates
Site carrière / système de candidatures · breezy
- Date publiée par l’employeur
- 2026-10-20
- Première détection par notre source
- 2026-10-21
- Mise à jour du dossier source
- 2026-10-21
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 1 an(s) et plus |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Magasin |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur modéré |
| Langues | English |
| Candidatures encouragées | Personnes handicapées |
| Formation | Collégial (DEC) (exigé) |
| Avantages mentionnés | Prime de rendement, Rabais employé |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Merriam Music
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
North America’s Trusted Name in Pianos and Music Education
Description complète de l’entreprise
Merriam Music Inc. is family-owned and operated, headquartered just outside Toronto Canada in Oakville, serving customers throughout Canada and the United States. Alan Merriam founded the school and store in 1988, and continues today as CEO, with Stu Harrison helming as President. Merriam Music has two areas of focus: piano sales and music education. Merriam’s piano division, known as Merriam Pianos, is, by volume, the largest in Canada, and amongst the Top 20 globally. There are currently three locations in the GTA – Oakville, Vaughan, and the newly renovated/purchased Robert Lowrey Showroom east of Midtown Toronto. Merriam’s education division, which includes Merriam High School, The Merriam School of Music, and the Merriam Music Online Academy, hosts 3000+ weekly students. It’s primary teaching facility, the Oakville campus, is the largest private music school facility in Canada by square footage and student population. Quite simply, music is in our DNA. It defines us. It’s a part of us that brings joy to our lives and the lives of others. And, bringing joy to as many people’s lives as possible is our mission. We do this through our offering of breathtaking instruments, innovative education, and engaging content. And to propel our growth, we want to partner with talented and innovative individuals who will help us get there. You don’t need to be a musician, just someone who understands how powerful music can be. We have openings in a wide variety of areas, including sales and product specialists, music teachers and coaches, administrators and customer care team members, or creative content producers for written, social, and video communications.
- Abonnés LinkedIn
- 980
- Personnes associées sur LinkedIn
- 96
- Bureaux déclarés
- 2359 Bristol Circle, #100, Oakville, Ontario L6H 6P8, CA
- 3175 Rutherford Road, #74, Vaughan, Ontario L4K 5Y6, CA
- 3175 Rutherford Road, #75, Vaughan, Ontario L4K 5Y6, CA
- 2359 Bristol Circle, #200, Oakville, Ontario L6H 6P8, CA
- 2359 Bristol Circle, #300, Oakville, Ontario L6H 6P8, US
- 943 Eglinton Ave W, Toronto, Ontario M4G4B5, CA
- Catégories d’activité
- Musical Instruments
- Music Education
- Music
- Autres noms enregistrés
- Merriam Music
- Merriam Music Inc
- Spécialités
- Music Education
- Performance Opportunities
- Recording and Video Production
- Video Production
- Piano Retail
- Piano Stores
- Piano Lessons
- Vocal Lessons
- Drum Lessons
- and Music Teachers
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Merriam Music Inc. is family-owned and operated, headquartered just outside Toronto Canada in Oakville, serving customers throughout Canada and the United States. Alan Merriam founded the school and store in 1988, and continues today as CEO, with Stu Harrison helming as President. Merriam Music has two areas of focus: piano sales and music education. Merriam’s piano division, known as Merriam Pianos, is, by volume…
| Champ | Valeur |
|---|---|
| Secteur | Musicians |
| Taille | 51-200 employees |
| Siège social | Oakville, Ontario |
| Type d’organisation | Privately Held |
| Fondée en | 1988 |
| Spécialités | Music EducationPerformance OpportunitiesRecording and Video ProductionVideo ProductionPiano RetailPiano StoresPiano LessonsVocal LessonsDrum Lessonsand Music Teachers |
| Offres sur Jobsy | 6 |
| Voir la page |
Job description
The candidate we're seeking is best described as someone who:
- Enjoys goal-oriented problem-solving, who is energized by challenges
- Is highly organized and excels in personal time management
- Has a strong vocabulary and is an effective written and verbal communicator
- Provides elite level customer service to students, families and customers
REQUIREMENTS
- Post-secondary education of any discipline
- Previous experience in delivering exceptional customer service with excellent problem-solving skills
- At least 1 year of success in a sales role (inside or outside)
- Intermediate proficiency in Google Workspace
- Ability to multi-task in order to complete tasks within a fast-paced environment
- Some evenings and consistent Saturdays required
RESPONSIBILITIES
- Company knowledge: Understand the full Merriam Music offering (lessons, programs, events, policies and instruments) in order to maximize each customer contact opportunity
- Customer loyalty management: Provide high-level customer service to develop relationships and retain students, continually reinforce the Merriam differentiators to help meet targets for both retention and add-on business
- Customer service: Translate customer questions, issues and concerns into positive experiences and resolutions for customers, processing back-end changes for lessons
- Business development: Seek out new business opportunities with our existing clientele
- Withdrawal intervention: Respond to withdrawal requests to determine issues, work through issues to retain customers, meet/exceed retention targets (personal and team/school)
- Analysis: Track and analyze withdrawal data in order to increase retention
PERKS
- Vibrant company culture where everyone has a shared passion for music and education
- Membership in a co-op health benefits package, which offers coverage for dental, medical, and other various benefits
- Staff discounts for instrument purchases and lessons
Salary Expectations:
The compensation structure includes both base salary ($45,000-$55,000 / year) in addition to performance-based bonuses ($5,000-$10,000 / year). Successful candidates have the ability to earn between $50,000 - $65,000 / year.
Schedule and location:
The schedule includes a mixture of day shifts, evening shifts and consistent weekends, spread out over five days a week with two days off. This is a sample schedule but is subject to change based on staffing:
- Two to three weeknights from 1:30pm-9:30pm - on-site at the Vaughan or Oakville location
- One to two weekdays from 11:30am-7:30pm - on-site at the Vaughan or Oakville location
- One weekend day from 8:45am-5:15pm - on-site at the Vaughan or Oakville location
Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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