Client Support Worker

Type: Full-Time (Minimum 32 hours per week)

Reports To: Our House Supervisor/Manager

Remuneration: $23.54 per Hour

About the YWCA: The YWCA is a leader in Prince Albert, providing awareness and advocacy for Women and other vulnerable individuals within our community. Empowering Individuals, Families and communities to achieve overall wellbeing.

Responsibilities: Home to four distinct programs serving: Women in Crisis – either in our Enhanced Emergency Shelter New Roots or Enhanced Residential Shelter, individuals living with persistent mental health conditions, people seeking haven while in pre and post in-patient substance abuse treatment. All four programs have their own distinct space but operate in sync to create a community where people gain a sense of belonging and purpose.

This position will provide support across all four Our House program areas as required.

Qualifications:

• Valid Class 5 Saskatchewan Driver’s Licence with a clean abstract;
• Practical experience in in the Human Services, supportive housing fields.
• Experience working with individuals with mental health challenges, substance use concerns, and/or cognitive disabilities.
• Knowledge and understanding of Indigenous culture.
• Knowledge of community resources, supports and other agencies.
• Strong knowledge of Trauma Informed Care, person-centered planning, and strength-based approaches.
• Maintain professional boundaries in and out of the workplace as outlined in the YWCA Code of Conduct and Ethics Agreement.
• Strong organizational, administrative, and time management abilities.
• Excellent communication skills (written and verbal) and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Power Point, Outlook).
• Must pass Criminal Record Check and Vulnerable Sector Check.
• Ability to work independently as well as part of a team.
• Must be able to work in all Our House Program Areas when needed.
• Must be a positive role model of life and social skills for clientele.

YWCA Additional Benefits:

• Paid vacation time
• Paid sick time
• Benefit packages (life insurance, health, dental, LTD); Employee pays portion
• 5% matching pension plan
• Professional development opportunities

Duties:

• Provide culturally sensitive outreach, case management, and other needed services to clients.
• Uphold and maintain policies and procedures for program area.
• Assist clients in skills of daily living.
• Assist clients in the management of medication.
• Maintain written and computerized records, and complete other program documents including case notes.
• Ensure appropriate records are completed and maintained, such as contact notes, incident reports, etc.
• Participate in staff training and in-service education.
• Attend staff meetings and staff planning/team meetings as required.
• Assist in ensuring safety and security of the Our House building as may be required.
• Have knowledge of Mental Health First Aid and provide appropriate, professional responses to residents disclosing thoughts of self-harm, suicide, hallucinations, delusions, or other symptoms.
• Cleaning duties as required.
• A primary caseload of four to six clients and shared responsibility with a team for all other clients in Our House.
• Participate in recreational activities.
• Organize and conduct groups in areas such as life and social skills, health and physical exercise.
• Assist with transportation of clientele.
• Intake of individuals accessing shelter.
• Supervision of clientele.
• Attending to crisis as they may arise.
• Light meal preparation.
• All other duties as requested by management.

Probation: All YWCA Prince Albert positions contain a three - month probation period.