Clinic Lead

At One Vascular, we are committed to providing the highest standard of comprehensive vascular care to our communities, using the latest cutting-edge technology. With a focus on helping people achieve a better quality of life through premier vascular imaging, advanced techniques, and our network of state-of-the-art clinics, we strive to set the standard for vascular care in a setting that offers comfort, confidence, and patient satisfaction.

We are actively recruiting an organized, service-driven Clinic Lead for our London, Ontario location. This role combines patient-facing responsibilities with leadership of the administrative team. The Clinic Lead ensures smooth day-to-day operations by delegating and monitoring tasks, directly supporting physicians and technologists, and overseeing administrative team functions across scheduling, coordination, and workflow management.

Clinic Lead – Job Responsibilities

Leadership & Team Oversight

• Provide day-to-day supervision of the administrative team, ensuring all clinic tasks are completed accurately and efficiently.
• Delegate responsibilities to Medical Office Administrators (MOAs) and monitor task completion.
• Generate and approve admin staff schedules, timecards, and vacation requests in alignment with clinic needs.
• Serve as the primary point of contact for the administration team, providing guidance, mentorship, and conflict resolution.

Clinic Operations & Coordination

• Collaborate closely with physicians and other providers to coordinate clinic schedules.
• Oversee patient scheduling to optimize provider time, procedure room utilization, and patient flow.
• Ensure incoming referrals are triaged appropriately and outgoing referrals are tracked.
• Maintain clinic readiness by overseeing inventory levels, equipment maintenance, and supply ordering.
• Support compliance with organizational policies, confidentiality standards, and PHIPA requirements.

Patient & Physician Support

• Provide high-level support to patients, addressing complex scheduling, procedure, and payment-related inquiries.
• Ensure patient records, requisitions, and consent forms are complete and accurate.
• Coordinate directly with physicians and technologists to resolve scheduling conflicts or urgent operational needs.
• Promote patient satisfaction by ensuring a professional, compassionate, and efficient experience throughout their care.

Administrative Duties & Reporting

• Oversee utilization of the EMR system, ensuring accurate data entry, requisition processing, and form generation.
• Support reporting by providing operational data on patient volumes, procedure scheduling, and workflow efficiency.
• Ensure staff compliance with clinic policies, administrative procedures, and quality standards.
• Report regularly to the Director of Administration on clinic operations, staffing performance, and workflow challenges.
• Escalate and collaborate with the Director of Administrationin circumstances such as:
  • Staffing shortages, attendance concerns, or performance issues.
  • Requests for policy clarification or guidance on new procedures.
  • Escalated patient complaints or service recovery issues requiring leadership involvement.
  • Operational disruptions such as EMR issues, equipment failures, or supply chain problems.
  • Strategic planning around clinic efficiency, staffing models, or administrative training needs.

Qualifications & Skills

• Minimum 5 years of administrative experience in a healthcare setting, with at least 1 year in a supervisory or lead role.
• Strong leadership, delegation, and organizational skills.
• Exceptional communication and customer service abilities, with the confidence to support both patients and staff.
• Proficiency with Microsoft Office 365; experience with Accuro or similar EMR systems preferred.
• Solid understanding of PHIPA and the importance of patient confidentiality.

Who Are You?

• A confident and approachable leader who motivates others through teamwork and accountability.
• Proactive and resourceful, able to anticipate and resolve operational challenges.
• Compassionate and patient-centered, with a strong belief in delivering exceptional service.
• Dedicated to supporting both physicians and colleagues in a collaborative, respectful environment.

One Vascular is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If you require accommodation during the recruitment process, please let us know.