Clinic Manager

Compensation is competitive and commensurate with experience and professional designation. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Clinic Manager to join our team in the Ottawa region for a temporary one year contract to cover a maternity leave.

In this role, you will provide operational leadership across multiple clinics, ensuring exceptional patient care, high-performing teams, and strong business results. This role combines people leadership, patient service excellence, and operational oversight. You’ll coach and support a team of 15–20 clinicians and patient care coordinators, drive patient acquisition and retention, and ensure clinics operate efficiently and profitably—all while fostering a positive and professional cultufre.

What you'll be doing:

1. Team Leadership & Engagement
   • Lead, mentor, and coach your clinic teams to deliver exceptional patient care and results.
   • Build a culture of accountability, professionalism, and collaboration.
   • Recruit, onboard, and develop team members while conducting regular performance reviews.
   • Manage clinic scheduling, staffing needs, and employee engagement initiatives.
2. Patient Care & Service Excellence
   • Champion a patient-first approach in every clinic, ensuring the highest standards of safety and quality.
   • Lead change initiatives to improve patient experience and outcomes.
   • Occasionally support clinical duties in urgent situations.
   • Escalate and resolve patient or physician concerns with professionalism and clinical best practices.
3. Operational Leadership & Financial Oversight
   • Drive clinics to meet daily, monthly, and annual performance targets.
   • Monitor budgets, revenue, expenses, and key performance indicators, taking action to close gaps.
   • Oversee inventory, supplies, billing, and insurance processes for accuracy and efficiency.
   • Ensure compliance with company policies, industry regulations, and quality standards.
4. Collaboration & Growth
   • Partner with business development to grow patient referrals and strengthen regional presence.
   • Build strong relationships with internal and external stakeholders to support clinic success.
   • Provide insights into market trends and operational opportunities.

What you bring:

• Degree in Healthcare, Healthcare Administration, Business, or related field (clinical background or certification such as RT/RPSGT an asset)
• Proven leadership experience, ideally managing healthcare teams or multiple locations.
• Knowledge of sleep disorders, CPAP therapy, and healthcare regulations is considered an asset.
• Strong financial acumen with experience managing budgets and performance targets.
• Excellent communication, organization, and project management skills with the ability to lead teams and drive results.

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Health & Dental Benefits
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & license fee reimbursement
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference. Learn more about us at www.resolvesleep.com. Click on Apply to submit your application.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.