Clinical Quality, Experience and Improvement Leader

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Position Summary

Ross Memorial Hospital is currently seeking a Permanent Full-Time Clinical Quality, Experience & Improvement Leader.

Effective Date: As soon as possible

This position reports to the Director, Quality, Safety, Patient Experience IPAC & Professional Practice and will co-design, implement, and monitor the structures and processes that support clinical quality and the experience of care at Ross Memorial Hospital. The position is essential to advancing a system-wide quality management approach through integrating quality improvement, system safety principles, experience-based co-design, and evidence-informed practice across programs and departments. This work will support the hospital’s vision, strategic directions, corporate goals, and objectives.

If you are looking for a challenging position with the opportunity to make a difference in our patients' lives, then Ross Memorial Hospital is the place for you!

Key Responsibilities
• Leads the implementation of the integrated quality management system at RMH through providing guidance on standards and legislation, fostering a Just Culture, leading the Accreditation and patient and family satisfaction/experience process.
• Coordinates the delivery of education and coaching to build organizational capacity in engagement, change management, project management, incident and data analysis and quality improvement skills.
• Tracks status, reports and presents on various quality related processes/tools.
• Facilitates quality of care reviews to generate high quality and effective recommendations; aligned with RMH policy and in compliance with legislative expectations.
• Facilitates the implementation of quality improvement activities and acts as a knowledge expert and resource to leaders in the development and maintenance of quality improvement processes.

This is an onsite position at Ross Memorial Hospital in Lindsay, ON.

Essential Qualifications

• Regulated Health Professional - Certificate of current registration from a Regulatory College in Ontario
• Undergraduate degree in healthcare related field
• Quality improvement certification such as Lean, Six Sigma, Canadian Patient Safety Program and demonstrated advanced experience in quality improvement methodologies and tools, preferably in the healthcare environment
• Engagement, such as the International Association for Public Participation Certification
• Project Management Professional certification and experience
• Successful completion of Just Culture training
• Minimum five years of recent healthcare leadership experience
• Working knowledge of relevant standards and requirements in legislation and provincial policy (i.e. ECFAA, QCIPA)
• Demonstrated experience providing leadership and oversight of a hospital's accreditation according to Accreditation Canada standards
• Excellent facilitation, training and presentation skills
• Experience in literature reviews and methods of synthesizing information from broad sources
• Demonstrated experience of successful change management project or initiative
• Highly effective communicator both written and verbal
• Ability to work independently as well as part of a dynamic team of staff and physicians
• Results oriented and demonstrated ability to influence and motivate others
• Prior experience and demonstrated understanding of strategic planning, capacity planning and health system structure
• Experience in leveraging data to inform decision-making
• Demonstrated ability to manage multiple and complex projects to meet aggressive timelines
• Excellent communication and stakeholder management skills
• Demonstrated ability to work under direction of senior staff, but with minimal supervision (self-starter)
• Applied knowledge of long-range scenario planning and organizational design
• Commitment to quality and high attention to detail
• Strong critical and analytical thinking and problem-solving skills
• Effective leadership and team building skills
• Must be able to fulfill the physical requirements of the job, as per the current Physical Demands Analysis

Preferred Qualifications

• Master's Degree in a Healthcare Quality, Healthcare Administration, or regulated health profession
• Change Management designation

Hours of Work

Hours of work for this position are 37.5 hours/week.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.