Clinical Resource Leader, Ambulatory Care

OVERVIEW

The Clinical Resource Leader (CRL) , Ambulatory Care is responsible for ensuring that patient care and services are delivered in accordance with the Hospital’s vision and strategic goals and quality outcomes. The CRL works within a busy ambulatory outpatient clinic department, serving more than 55,000 patient visits yearly across surgical clinics, medical clinics, neurology clinics and diabetes education. The CRL ensures professional practice standards are adhered to and advances professional practice and clinical care excellence through the design and implementation of educational programs and clinical processes that enable staff to deliver safe, excellent patient and family centered care.

The CRL provides leadership with the Manager to ensure patient and staff safety practices are maintained, engages staff in the use of evidence-based best practice, and promotes a culture of continuous practice improvement. The role assures the development and maintenance of clinical competency through the identification of learning and practice development needs for direct care providers (RN, RPN, and allied health staff). The CRL shares responsibility with the Manager for ensuring mandatory education is provided and evaluation of staff performance. The CRL also promotes the professional growth of staff, encourages innovative contributions, coaches team members in critical thinking and the management of complex clinical scenarios.

The role collaborates closely with the Manager for corporate change initiatives; realizing the goals of the unit and review of staff clinical performance. The CRL, Ambulatory Care ensures professional practice aligns with the delivery of care to many different patient populations, and frequently evaluates the needs within sub-populations that present to the outpatient setting.

EDUCATION

- Undergraduate degree in Nursing/Health Discipline required
- Masters in Nursing/Health Discipline or Education required
- RN with current Certificate of Competence issued by the College of Nurses of Ontario.
- BLS Certificate required.
- BLS Instructor Certificate an asset.
- ACLS Instructor Certificate an asset.
- Adult Education Certification an asset.

QUALIFICATIONS

- Minimum 5 years current experience required with both clinical and leadership experience working in a medical/surgical setting
- Experience in post-operative surgery, medicine, emergency, or diabetes education strongly preferred
- Demonstrated knowledge of adult education theory and experience in designing, delivering, and evaluating educational programs
- Current/previous experience as a Clinical Nurse Educator in a health care organization preferred
- Demonstrated knowledge of best practices related to surgical procedural care, diabetes management, infectious diseases, management of medical/neurology outpatient care
- Prior experience with Quality Improvement and change management tools/methodology an asset
- Prior experience participating in research studies an asset
- Experience in the implementation of Best Practice Guidelines preferred
- Demonstrated familiarity with College of Nurses (CNO) Standards and Guidelines
- Excellent communication, coaching, facilitation, and presentation skills combined with the ability to teach in a classroom and clinical setting.
- Use of innovative educational modalities, such as simulation and eLearning is an asset.
- A team player with the ability to develop and maintain partnerships with multiple, diverse stakeholders
- Ability to act as a change agent and manage projects.
- Demonstrated ability to multi-task and troubleshoot with critical and creative thinking ability.
- Flexible, organized, and self-directed within scope of responsibility; has initiative and independent judgment.
- Demonstrated ability to develop a healthy workplace including fair and equitable work practices.
- Working knowledge of clinical/administrative computer software, including MS office.
- Membership and active involvement in related professional organizations.

- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital(TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

EMPLOYMENT EQUITY & ACCESSIBILITY STATEMENT

Michael Garron Hospital (MGH) champions accessibility, diversity and equal opportunity through the creation of an inclusive and diverse work environment. At Michael Garron Hospital, we strive to be an equitable and inclusive employer. We encourage candidates from Black, First Nations, Métis and Inuit, racialized and LGBTQ2S+ communities, people of colour, women, people with disabilities and individuals who identify with the diverse communities that we serve, to join the MGH team.

Through our values of Compassion, Respect, Integrity, Inclusion and Courage, Michael Garron Hospital is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code (OHRC). Should you require an accommodation at any stage of the recruitment process, please let us know how we can work with you to meet your needs.

This job posting is a confirmed, active vacancy for which we are currently seeking a qualified candidate.

MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select applicants for this position.