Clinical Support Clerk

Job Description

Key Responsibilities

Administrative Support

Perform general clerical duties, including filing, document preparation, faxing, and report generation.

Communicate pertinent information to staff, residents, visitors, and leadership as required.

Coordinate and support PSW and nursing student placements by liaising with schools, assisting with onboarding documentation, coordinating schedules, tracking placement requirements, and supporting communication between students, educators, and the care team.

Supports/backs up the Operations Manager and Scheduling & Attendance Coord roles.

May conduct tours of the home for prospective residents, families, and visitors, providing accurate information and a welcoming experience in collaboration with leadership.

Resident Records & Clinical Support

Maintain and update resident files and records, including current and discharged resident charts, in‑service attendance records, and related documentation.

Assist with resident information on laboratory requisitions and distribute lab reports and nursing forms to units as required.

Support the admission of new residents by assisting with administrative processes, documentation, orientation to the home, and coordination with the interdisciplinary team as required.

Prepare, posproducts on units.

Process orders and requisitions; receive, stock, and distribute supplies as required.

Professional Practice & Compliance

Adhere to departmental and organizational policies and procedures related to fire safety, infection prevention and control, occupational health and safety, and quality assurance.

Promote resident satisfaction and support continuous quality improvement initiatives.

Demonstrate knowledge of and promote the Resident Bill of Rights/Governing Principles.

Work in a position of trust with vulnerable adults (residents).

Perform other related duties as assigned.

Qualifications

Secondary School Graduation Diploma required; post‑secondary education in business, office administration, or human resources preferred.

Minimum of 2 years of experience in a long term care, healthcare, or medical office setting preferred.

Strong verbal and written communication skills, with the ability to present information clearly and effectively in person, over the phone, and in writing; demonstrates active listening and a courteous, professional demeanour.

Excellent organization, interpersonal and communications skills

Excellent computer skills and demonstrated experience with Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)

Ability to work independently and as part of a team.

Understanding of long-term care and geriatric care considered an asset.

Working knowledge of collective agreements in a unionized environment considered an asset.

Ability to work flexible hours, including every other weekend.

Must provide a current (within six months) Vulnerable Sector Check, including a Criminal Background Check, or be willing to obtain one.

What Extendicare Has to Offer

At Extendicare, we believe that teamwork creates an environment where employees can reach their full potential. We value each team member, encourage equal opportunity for growth, and recognize achievement. As a valued member of our team, you can expect:

Continuous mentorship, lifelong learning support, and growth opportunities

Opportunities for advancement and career development within the organization

A rewarding and meaningful work experience where you can enrich your life and the lives of others

Employee Family Assistance Program

Robust benefits package

Time Type:

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.