Cloud Operations Analyst - Operate

Job Type: Permanent
Work Model: Hybrid
Reference code: 135323
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

Join the HIMS Cloud Operations team and gain practical experience supporting enterprise cloud and hybrid infrastructure. In this role, you will work alongside experienced engineers and operations professionals to monitor services, respond to incidents, complete routine operational activities, and help maintain secure, reliable, and available environments.

This role is designed for an early-career professional who is eager to develop hands-on skills across AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), automation, infrastructure monitoring, and enterprise support practices.

What will your typical day look like?

In this role, you will monitor cloud infrastructure, applications, and operational dashboards across AWS, Azure, GCP, and OCI environments, responding to alerts and incidents by following established operational procedures and escalation processes. You will perform routine cloud administration activities, including system health checks, access reviews, and operational maintenance, while assisting with the provisioning, configuration, and decommissioning of cloud resources under the guidance of senior team members. The role also involves supporting backup, recovery, patching, and maintenance activities across cloud and hybrid environments, troubleshooting foundational infrastructure, networking, and application issues, and escalating complex problems when appropriate. You will participate in operational handovers, on-call rotations, incident management, service requests, and change activities, while creating and maintaining runbooks, troubleshooting guides, operational procedures, and knowledge articles. Using IT service management platforms such as ServiceNow, you will track and complete operational work, assist with monitoring, logging, and observability tools to identify service availability and performance issues, and support hybrid infrastructure, including Windows and Linux virtual machines hosted on cloud platforms and Microsoft Hyper-V. You will also contribute ideas for automation, continuous improvement, and operational process enhancements while adhering to applicable security, governance, compliance, and operational standards.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone who has these skills, experience & qualifications:

• 2+ years of experience in IT operations, infrastructure support, service desk, technical support, or cloud operations.
• Foundational understanding of cloud computing concepts and services.
• Basic knowledge of at least one cloud platform: AWS, Microsoft Azure, GCP, or OCI.
• Foundational knowledge of Windows Server and Linux operating systems.
• Familiarity with networking concepts such as TCP/IP, DNS, VPNs, firewalls, and routing.
• Diploma or bachelor’s degree in Computer Science, Information Technology, Cloud Computing, or a related field, or equivalent practical experience.
• Strong analytical, problem-solving, and troubleshooting skills.
• Clear written and verbal communication skills and the ability to work effectively in a team.
• A learning mindset and willingness to develop skills across new cloud technologies and platforms.

It would be great for you to have some of these nice to haves as well:

• AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals (AZ-900), Google Cloud Digital Leader, or OCI Foundations Associate certification.
• Exposure to ServiceNow or another IT service management platform.
• Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Azure Monitor, or Amazon CloudWatch.
• Introductory scripting or automation experience with PowerShell, Python, or Bash.
• Exposure to Infrastructure as Code concepts and tools such as Terraform.
• Knowledge of ITIL concepts, incident management, change management, and operational support processes.
• Experience in a managed services or enterprise operations environment.

Total Rewards

The salary range for this position is $50,000 - $90,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.