Colleague Concierge

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Colleague Concierge.

The position is responsible for Colleague Administration matters and Uniforms for the entire team. A critical member for the team that allows us to achieve a high level of service to all Colleagues, communicating information, and assisting with inquiries at the Colleague Concierge Desk. While also ensuring the quality and the look of all our Colleagues when it comes to uniforms meets and exceeds expectations. The Colleague Concierge will plan, direct and coordinate administration of matters with all parties involved, develop and execute Lifestyle programming, as well as liaise with Department Heads for Lifestyle.

What you will be doing:

Reporting to the Lifestyle Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow all employee policies and procedures as outlined in the Employee Handbook as well as the Colleague Housing Policy Guide & Contract.
• Assist in maintaining the standards, procedures, and policies of the office.
• Follow and proactively promote all health and safety policies and initiatives
• Adhere to all hotel environmental policies and initiatives
• Servicing the Colleague Concierge Desk and Linen Room, including Handling face to face and telephone enquiries from residents, uniform issuing, repairs, alterations and dry cleaning.
• Daily receipt, sorting, organizing and issuing of clean uniforms and dry-cleaning items
• Process soiled uniforms for delivery and receipt from cleaners
• Daily pick-up and delivery of staff and hotel mail
• Facilitate the check in/out of residents and ensure apartment/dorm keys are returned for reuse
• Liaise with residence maintenance person and engineering department to ensure that all Colleagues concerns with upkeep and defects are addressed in a prompt and efficient manner
• Liaise with Security in matters of Colleague Housing rules and regulations
• Creating and maintaining a pleasant atmosphere for all Colleagues who access the Colleagues Concierge Desk and Linen Room
• Organizing uniform storage area, stock and inventory control, ensuring quality of uniform product is maintained
• Implementing an internal Colleague Comment Card system, as well as maintaining and tracking Colleague service and quality control results
• Ability required to work on holidays, weekends, overnights, and other non-day shifts
• Developing and planning meaningful Colleague events and activities both on and off property
• Adhering to the resort’s vehicle handling and safety policies while driving resort vehicles
• Support Colleague Residence Office with Administrative Duties and coverage when necessary
• Other related duties as assigned

Qualifications

Your experience and skills include:

• Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.
• Possession of a diploma or equivalent qualification.
• Proficiency in Microsoft office Suite.
• Possesses good communication, organizational, and collaborative skills with maintaining a positive attitude.
• Proficient in multitasking and performing well in fast-paced environments.
• Comprehensive understanding of Fairmont's vision, values, and standards.
• Demonstrates commitment to Fairmont's vision, effectively communicating, sharing, inspiring, and supporting the core purpose and objectives of the resort or company to the team.
• Exhibits self-motivation and sound decision-making abilities.
• Sets clear goals, assigns tasks, and consistently measures progress and results.
• Simplifies processes and workflows to enhance efficiency and productivity.
• Quick learner and dedicated to self-development, actively seeking solutions and improvements while embracing change.
• Maintains composure under pressure, ensuring high service levels are upheld.
• Effective resource management, capable of marshaling people, funding, materials, support, and time to achieve objectives efficiently.
• Utilizes rigorous logic and effective methods to solve complex problems with practical solutions.

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting rate of Pay: $20.95 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Want to learn more about this opportunity? View the complete job description by clicking this link: Colleague Concierge.pdf