Commercial Sample Coordinator

Every sample is a chance to win new business.

At Vitalus, customer samples are often a customer's first hands-on experience with our products. As our Commercial Sample Coordinator, you'll make sure each one arrives on time, in the right condition and with the right paperwork. You'll work with Commercial, Quality, Technical and Inventory teams to help us respond quickly and consistently to new opportunities around the world.

IS THIS YOU?

• You're highly organized and dependable. You juggle several urgent requests and see each one through to the end, because customers are counting on it.
• You ask the right questions up front. You confirm the details first, so the work goes smoothly and nothing is left to guesswork.
• You build trust through follow-through. You want a role where reliability and teamwork directly help the business grow.

If this sounds like you, let's talk.

WHAT YOU'LL DO

• Deliver Samples That Impress
  • Confirm the details with Commercial before preparing a sample: product, quantity, packaging, timing and paperwork
  • Select, portion, package and label samples using approved processes and Good Manufacturing Practices
  • Choose the best courier option for cost, speed and reliability, and track each sample until it's delivered
  • Prepare complete, accurate paperwork for regulatory agencies before shipping, where needed
• Keep the Sample Library Ready
  • Keep a well-organized, well-stocked sample library with every sample linked to its batch and Certificate of Analysis
  • Replace expired samples promptly and keep packaging and labels in stock
• Track Every Sample
  • Keep full product and batch traceability for every sample
  • Record status and destinations accurately in D365 and our CRM
  • Follow up after delivery to gather customer feedback and next steps
• Connect the Team and Improve the Process
  • Work with Quality and Technical teams to choose the right batches and documents for each customer
  • Raise risks, delays and gaps early
  • Find ways to make the sample process faster and more accurate

WHAT YOU'LL BRING

• Experience in sample coordination, sales support, customer service, operations, quality or food manufacturing
• Strong organization and attention to detail when handling several time-sensitive requests
• Proficiency with Microsoft Word, Excel and business systems
• Clear, confident communication with people at all levels
• A calm, problem-solving mindset when priorities change
• Bonus: food-safety training, Good Manufacturing Practices knowledge, or experience with D365, CRM systems or batch traceability

SEND IT RIGHT. HELP US WIN.

This role helps shape how customers first see Vitalus. If you take pride in getting the details right and enjoy working with a supportive team, we'd love to hear from you.