Community Engagement Manager

Courtyards at Linden Pointe is a premier Assisted Living and Memory Care community where compassionate care, meaningful engagement, and exceptional hospitality come together to create an outstanding resident experience. Our team is dedicated to fostering a welcoming community where residents feel connected, cared for, and empowered to thrive every day.

The Courtyards at Linden Pointe is a vibrant Assisted Living and Memory Care community where meaningful relationships, purposeful engagement, and compassionate service are at the heart of everything we do. Residents benefit from personalized support, enriching activities, fitness opportunities, social programs, and welcoming gathering spaces that encourage connection and well-being. As the Community Engagement Manager, you will help create experiences that foster joy, purpose, and meaningful connections while supporting residents in living each day to the fullest.

Position Summary:

Collaborate with and support key team members on development and execution of resident programs and experiences that enhance quality of life for residents and promote strong engagement and fulfill the goals set by Brightwater. Facilitate community involvement through volunteerism. Safely transport residents in community bus or other vehicle according to schedule.

Essential Job Duties & Responsibilities:

• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Submit all required documents to Home Office in a timely manner.
• Oversee Social Engagement, including but not limited to:
  • Complete and maintain activities-related evaluations on new residents (e.g., Activities Questionnaire and Social/Spiritual Data).
  • Consult residents on a regular basis, both individually and in resident group meetings, to ascertain activity preferences.
  • Plan and implement activities of enough variety and at sufficient frequency, with activity categories to include but not be limited to physical, creative expression, cultural, creative, recreational, social, spiritual, and community service.
  • Assure that activities are offered as scheduled or, if cancelled, that appropriate alternatives are offered.
  • Assure an active Ambassadors program, including “Welcome Club” and other resident community service groups.
  • Inform residents of daily activities and lead activities as required or necessary.
  • Maintain activities portion of Osborn Visual system.
  • Instruct other staff members to effectively lead activities with approval of Operations and Administration Director.
  • Coordinate Resident Council meetings.
  • Assure work areas, as well as any activity supply storage areas, are clean and organized.
  • Participate in resident service planning process to assure resident needs are addressed through activities as directed by the Operations and Administration Director.
  • Maintain records of resident participation.
  • Work with team on planning, implementing and monitoring wellness and recreation programs that meet the specific needs of residents.
• Oversee Dining Engagement, including but not limited to:
  
  • Participate and collaborate with Community Management Team and Dining Team in providing the highest standard of dining room experiences.
• Support Sales & Marketing Engagement, including but not limited to:
  • Fill-in when needed in providing community tours to prospective residents and their families.
  • Take the lead in responding to walk-in inquiries when the Sales & Marketing Director isn’t present.
  • Work with the Sales & Marketing team in compiling data for reporting.
  • Assist in Brightwater event planning, coordination and set-up.
  • Participate as needed in local community events to promote Brightwater in a positive manner, communicating company values to all audiences.
  • Execute the move-in Standard Operating Procedures to ensure that the move-in experience for every resident is in accordance with the high standards set by Brightwater.
  • Provide support to all new residents to ensure the quality of the resident orientation to their new suite.

Requirements

• Demonstrate ability to communicate effectively in English, both verbally and in writing.
• Maintain any certifications as required by state or provincial regulations.
• Ability to obtain authorization from Brightwater to drive company vehicles.
• Excellent interpersonal, writing and communications skills.
• Excellent organizational skills and attention to detail.
• Ability to take direction, meet timelines and work on a multitude of projects at one time.
• Creative, innovative and willing to contribute ideas and professional opinion.
• Strong work ethic with a high level of integrity both in and out of work environment
• Professional level of organization.
• Preferred knowledge in PowerPoint, Word, Excel, Photoshop, InDesign, and Adobe Acrobat.
• A positive attitude and ability to work in both a team and rapidly changing environment.