Community Health Outreach Worker

About Wabano

There are over 40,000 Indigenous people in the Nation’s Capital, and Wabano serves more than 15,000 clients annually. While health care is central to our work, Wabano is also a cultural hub—a place of connection, healing, and learning. Our services integrate clinical care, outreach, wellness promotion, and traditional teachings, honouring Indigenous ways of knowing, being, and healing.

Position Overview

The Community Health Worker (CHW) is a key member of the Primary Health Care Outreach team. This role supports the Wabano Mobile Primary Care Outreach Van, assists with clinic intake, and provides navigation and support to community members.

This is a front-line, community-focused role, ideal for someone who enjoys engaging people where they are, building trust, and supporting long-term health and wellness through education, advocacy, and connection to care.

Key Responsibilities

Reporting to the Team Lead, Primary Care Outreach, the CHW will:

Outreach & Mobile Services

• Drive and coordinate the Wabano Mobile Primary Care Outreach Van, ensuring it is stocked, safe, and prepared for community outreach.
• Provide on-site outreach support including client registration, coordination with clinical staff, and creating a welcoming, culturally safe environment.

Navigation & Advocacy

• Provide system navigation and advocacy, helping clients connect to primary care, chronic disease programs, mental health supports, housing, and social services.
• Assist clients with clinic intake, forms, referrals, and follow-up appointments.
• Act as a trusted liaison between clients and care providers to reduce barriers to accessing services.

Documentation & Collaboration

• Maintain accurate and confidential documentation in the Electronic Medical Record (EMR).
• Contribute to program tracking, evaluation, and reporting related to outreach and health promotion activities.
• Work collaboratively within a multidisciplinary team, including clinicians, outreach staff, and cultural support workers.

Required Qualifications

• Indigenous candidates who meet the qualifications will be given priority.
• Postsecondary education in Community Health, Health Promotion, Social Services, Indigenous Studies, or a related field, or an equivalent combination of education and experience.
• Minimum 1 year of experience in community health, outreach, health education, or social services.
• Valid G Class Driver’s License, clean driving record, and over 25 years of age (required for company insurance).
• Knowledge of Indigenous cultures, traditions, and social determinants of health.
• Experience working with Indigenous communities and/or other marginalized populations.
• Strong interpersonal and communication skills, with the ability to explain health information clearly and compassionately.
• Comfortable with basic computer use and data entry (EMR experience an asset).
• Ability to work both independently and collaboratively in a fast-paced, community-based setting.
• Physically able to lift, organize, and transport outreach supplies.
• Willingness to be vaccinated and comply with infection prevention and control protocols.

Why Choose Us

• Join a collaborative, compassionate, and community-driven team.
• Access Group Health and Dental Insurance.
• Participate in a Defined Benefit Pension Plan with Wabano contributions.
• Benefit from an Employee Assistance Program.
• Begin with a generous 4 weeks of vacation.

To apply for this opportunity, please submit your application to [email protected]

Your application package should include a cover letter and comprehensive resume.

Applications will remain open until the position is filled—so don’t delay in sharing your story with us!

Wabano is committed to fostering an inclusive and equitable workplace and welcomes applications from qualified candidates, including individuals with disabilities and members of visible minorities. This position is open to all qualified applicants, with a preference for candidates of Indigenous ancestry (please self-identify in your application).

Wabano provides employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please inform us of any required accommodation.

We thank all applicants; only those selected for further consideration will be contacted.

This posting is for an existing vacancy. All applications are reviewed by our hiring team; Wabano does not use artificial intelligence tools or artificial intelligence-enabled applications to screen or select candidates.

Contact email: [email protected]