Community Support Worker - Winter Warming (EDM)

Do you want to make a meaningful impact within your community? Do you have front-line, social services, or customer service experience? The Mustard Seed is looking for Community Support Worker who will be tasked to provide a safe and welcoming environment for guests, donors, and volunteers.

The Community Support Worker will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders, volunteers, guests in The Mustard Seed’s diverse community.

Reporting to the Site this position is responsible for implementation of the programs and services at Community Impact Centre. This role helps community participants in accessing programs and services at the center, assists in front desk duties, as well as maintain a safe and welcoming environment for staff, participants, and volunteers. This role will support other Community Impact Centre programs in Edmonton as needed.

Employment Type: Temporary, Part-time (November to March 31, 2027)
Schedule: Monday to Sunday between 8:30 a.m. to 4:30 p.m.Reporting to: Site Lead
City: Edmonton
Location: Canora Community Impact Centre
Number of Positions to Fill: 12
RFR#: 2364

MAJOR DUTIES AND RESPONSIBILITIES:

Front line Duties:

• Greet and welcome community members, visitors, and other stakeholders into our Centre; sign in guests in our information database, and conduct intakes and program evaluation with guests;
• Create a safe, healthy, and respectful environment for all community participants, staff, volunteers and visitors accessing our services and programs;
• Provide non-violent crisis intervention and use de-escalation techniques as required with a proactive approach;
• Foster meaningful relationships with community members, volunteers, coworkers, supervisors, and other stakeholders;
• Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas;
• Assist in emergency situations as required;
• As needed advocate for guests accessing site within the organization and with other agencies and partners as required working in a collaborative manor.

Program Coordination Duties:

• Ensure all materials and equipment needed for programs are in good working order;
• Maintain measurables and assessment tools for programming and ensure that these are recorded/met;
• Collect data and generate reports on statistics as required;
• Ensure incident reports and daily logs are done as required in a timely manner;
• Maintain a high level of confidentiality and professionalism;
• Other duties as assigned.

Other Responsibilities

• Respond to conflicts in a healthy, respectful and safe manner;
• Model healthy relationships with community participants and volunteers through listening, advising, and providing appropriate referrals;
• Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments;
• Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required;
• Enforce guests loss of services as necessary and participate in restorative practices with guests;
• Receiving and sorting donations.
• Other duties as may be assigned.

MINIMUM QUALIFICATIONS AND SKILLS

• An undergraduate degree in Social Work or related field or equivalent level of experience;
• Minimum of 1 years’ experience working in community development initiatives;
• Front line experience working with vulnerable populations and program facilitation;
• Knowledge within the field of community development and community resilience initiatives;
• Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds;
• Experienced with developing creative solutions to complex challenges and problems;
• Demonstrated effective conflict management, networking, and interpersonal communication skills;
• Interest and skills in recreational activities are an asset;
• Must be self-directed and can work independently as required;
• Proficient in Microsoft Office Suite.

WORKING CONDITIONS

• This role involves a dynamic work environment with both indoor and outdoor activities, as well as office-based tasks using a computer often fast paced.
• Minimal to moderate physical effort required.
• This role requires a variety of physical activities including lifting, traveling, sitting, standing, walking, and driving a personal vehicle.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behavior up to and including the possibility of them becoming aggressive;
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments and/or actions.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.