Community Transit Service Operator Trainee (Casual)

Marketing Statement

Over 900,000 passengers rely on Coast Mountain Bus Company every day to get them to work, school and all of the activities that make life on the Lower Mainland so rich and exciting. Our more than 5,400 dedicated employees keep the buses, the people and in so many ways the vibrant pace of this city moving.

Responsibilities

The primary responsibility of the Community Shuttle Operator is to ensure a safe and pleasant riding experience for all customers. Customer service is a large part of the Community Shuttle Operator’s daily activities. Community Shuttle Operators monitor their customers and other motorists, while exercising a great deal of tact and diplomacy when dealing with all customers.

CMBC Community Shuttle Operators are responsible for the safe operation of CMBC Transit Vehicles under all weather and traffic conditions. CMBC Transit Vehicles follow a set schedule and Community Shuttle Operators strive to follow schedule guidelines, sometimes under challenging circumstances.

Community Shuttle Operators work alone without direct supervision, which requires a great deal of individual autonomy and responsibility. However, CMBC Employees work as a team to support each other. Community Shuttle Operators maintain radio communications with dispatch and buses are equipped with Automatic Vehicle Location Systems.

As a Community Shuttle Operator, you will be expected to drive a variety of vehicles with routes that take you all over the city. Operators will be working directly with the public and dealing with the daily challenges of the job in an independent work environment.

Qualifications

• Must be a Canadian citizen or a Permanent Resident.
• Must hold a minimum of a valid class 5 BC Driver’s Licence or Canadian equivalent.
• Must be able to obtain a minimum of a class four (4) unrestricted BC Commercial Learner’s Driver’s Licence (BCDL). The Learner’s Licence must be valid for at least six (6) months past the date of application.
• No more than one (1) violation in the past three (3) years. Maximum points on the one (1) violation can be no more than three (3) points. No roadside suspensions or driving prohibitions in the past five (5) years.
• No more than one (1) at fault accident in the past three (3) years.
• Sufficient command of the English language (understanding, reading, writing, speaking) for communicating effectively with transit users.
• Able to demonstrate strong interpersonal skills; experience in providing customer service; responding to and meeting the needs of the public.
• Ability to provide a minimum of two (2) employer references. One (1) reference must be from the current employer. These references must be in a supervisory capacity.
• Ability to work any type of shift at any CMBC depot.
• All applicants are subject to a Criminal Record and Vulnerable Sector Search.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

***If your BC license is issued for less than 5 years as per your ICBC Driving Abstract and you have HELD a previous license from another province or country before you obtained your BC Licence, you will be required to provide us with your previous driving record from that Province or Country (driving abstract and insurance claims summary) to ensure you meet the minimum driving requirements.***

All applicants must possess basic computer skills, including the ability to access and navigate the internet.

Please ensure that you submit a single application, and refrain from submitting duplicates, as any redundant applications will be excluded.

Work Schedule

Hours may vary as this is a casual position. The minimum requirement is to be available to work at least 4 days every 2-week pay period, of which 2 days must be weekdays and 2 weekend days.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line. Please note that only those shortlisted will be contacted. Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

TRANSIT OPERATOR APPLICATION MANUAL

IMPORTANT: Please review the Transit Operator Application Manual for a comprehensive guide outlining the steps, requirements, and expectations for becoming a Transit Operator with Coast Mountain Bus Company. Your review of this manual is an essential part of your application process.

Link to manual: https://www.translink.ca/-/media/translink/documents/more-information/careers/bus-operator/transitoperator-
application-manual.pdf

MPORTANT DATES

Saturday, November 28, 2026 - Job Posting Closes - All applicants will receive a link to mandatory screening questions. Completion of these questions is necessary to progress in the recruitment process. Additional, shortlisted candidates will be invited to attend a virtual information session where information about the position will be provided.

Wednesday, January 6, 2027 - Written Assessment - Shorted listed candidates will be invited to participate in the Written Assessment portion of the hiring process.

Saturday, January 16, 2027 - Interview - Candidates who pass the Written Assessment will be invited to an in-person Interview.

Please be aware that the standard recruitment process can take up to three months. We recognize that individual circumstances may vary, and our team will work with you directly.

RECRUITMENT TIMELINES

Please be aware that the standard recruitment process can take up to three months. The timeline are as follows:

• Submit Out-of-Country or Out-of-Province Documents: As soon as possible (up to 1 month maximum)
• Completion of Learner’s Permit: Up to 1–2 weeks maximum
• Completion of References: Up to 5 business days maximum
• Obtain Police Information Check: Up to 1–2 weeks maximum
• Schedule Pre-placement Medical Exam: 1 week maximum

We recognize that individual circumstances may vary, and our team will work with you directly.

Equal Employment Opportunity

Coast Mountain Bus Company is an equal opportunity employer.

Thank you for your interest in the Community Transit Service Operator role. Due to a high volume of applications received, the processing time may be longer than usual. We appreciate your patience during this time.