Compliance Officer

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We're looking for our next Compliance Officer, Business Compliance. Could It Be You?

Growth Portfolio is seeking a motivated Compliance Officer to support the day-to-day administration of compliance programs for Zolo Ventures Ltd. and its provincial real estate brokerages: Zolo Realty (Ontario) Inc., Zolo Realty (Alberta) Inc., and Zolo Realty (BC) Inc.

In this role you will manage Canada's Anti-Spam Legislation (CASL) and Unsolicited Telecommunications Rules (UTRs) compliance programs, Anti-Money Laundering (AML/FINTRAC) automation initiatives, website digital compliance auditing, and the lifecycle administration and annual renewal tracking of provincial entity licences and regulated role registries. You will drive CASL and UTR monitoring, testing, complaint handling, and training across a distributed network of independent real estate agents and brokerages.

You will work closely with Business and Product leadership, with guidance from the Brokers of Record, to ensure that digital marketplace campaigns, lead-routing disclosures, and listing data displays comply with all statutory standards before they reach consumers.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Managing and executing company-wide compliance programs covering CASL, CRTC UTRs, AML/FINTRAC requirements, and website digital compliance across all web and mobile platforms

• Leading initiatives to automate AML/FINTRAC identity verification, KYC checks, and transaction monitoring, working cross-functionally with Operations, Product, Technology, and Engineering teams

• Conducting systematic audits of customer-facing website user journeys, lead-capture forms, disclaimers, terms of service, and automated marketing flows

• Establishing and managing Existing Business Relationship (EBR) verification and National Do Not Call List (DNCL) access controls within CRM and marketing systems

• Maintaining, reviewing, and updating compliance policies, standard operating procedures (SOPs), and tiered disciplinary frameworks, and escalating material non-compliance or red-flag risks to executive leadership

• Assisting with the triage, investigation, and resolution of consumer and regulatory complaints (CRTC, RECO, RECA, BCFSA, FSRA, Privacy), maintaining audit-ready records

• Designing and delivering compliance training and awareness modules for independent contractor agents, brokerages, and mortgage representatives across Ontario, Alberta, British Columbia, and other provinces, and tracking adherence

• Managing reporting inputs for senior management, affiliate Compliance Committees, and regulatory authorities

• Monitoring legal and regulatory changes to assess operational impacts and recommend necessary adjustments

• Reviewing consumer data storage protocols and third-party API data sharing, such as lead routing to partner brokerages, to guarantee legal consent compliance

• Auditing and maintaining Zolo's public-facing Privacy Policy and Terms of Use

• Managing and maintaining the master register of all regulated entities, provincial brokerage licences, and statutory roles, including Brokers of Record, Managing Brokers, Alternate/Secondary Brokers of Record, Branch Managers, and Principal Mortgage Brokers across Ontario, Alberta, British Columbia, and other operating jurisdictions

• Monitoring and coordinating annual licensing renewal cycles, corporate regulatory filings, RECO/BCFSA/RECA/FSRA portal roster updates (such as RECO MyWeb, BCFSA IRIS, and myRECA), fee processing, and mandatory continuing education (CE) compliance for all designated brokerage leaders and corporate entities

• Building working knowledge of CASL, the UTRs, and CRTC guidance, and developing an understanding of the regulatory landscape governing residential real estate brokerages and, ideally, mortgage brokerages in Canada (RECO, RECA, BCFSA, FSRA)

• Investigating cases and performing initial case analysis to support senior compliance staff

• Finding and implementing efficiencies using AI and other technology

• Adhering to Questrade's and Zolo's compliance policies and procedures

So are YOU our next Compliance Officer, Business Compliance? You are if you…

• Have a four-year post-secondary degree and 3–4 years of relevant compliance, financial services, or regulated-industry experience

• Are proficient in Microsoft Excel and other data management tools

• Have exceptional verbal and written communication skills, and can communicate clearly and professionally to a range of audiences, including independent contractor agents and senior stakeholders

• Have strong organizational and time-management skills, and can manage multiple competing priorities in a fast-paced environment with regulatory deadlines

• Demonstrate analytical, problem-solving, and investigative skills, with the attention to detail needed for accurate monitoring, testing, and recordkeeping, and can manage sensitive matters with discretion

• Exercise sound judgment in day-to-day compliance matters, and know when to escalate issues to senior compliance staff

• Collaborate effectively with diverse teams and individuals across business units

• Have a working understanding of CRM, marketing technology, telephony, and related systems used to support consumer communications

• Have a demonstrated interest in building a career in compliance, and are eager to develop deeper regulatory expertise over time

• Bring the highest level of ethics, accountability, and professionalism to your work

Additional kudos if you…

• Have familiarity with CASL and/or UTR requirements

• Have exposure to residential real estate or mortgage brokerage regulation

• Have completed, or are enrolled in, the Canadian Securities Course (CSC)

• Have completed the Conduct and Practices Handbook Course (CPH)

Additional Information…

• This position sits within QuestEnterprise Inc., in Compliance – Regulated Entities, and supports the Growth Portfolio: Cross Product function. The compliance programs you will administer are those of Zolo Ventures Ltd. and its provincial real estate brokerages.

• This position reports to the Director of Product and Business, with a dotted line to the Chief Privacy and Governance Officer and to Enterprise AML, to draw on specialized expertise, align on regulatory interpretation, and share knowledge and best practices.

• This position has no direct reports. You will partner closely with Operations Managers, Product Managers, and Legal Counsel.

• This is a Full Time Regular position based in Toronto.

Compensation Information:

• Base salary range: $70,000 - $85,000

• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

#LI-MP1 #LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.