Concierge

Parkland Lifestyle Residences has an exciting opportunity for dedicated Concierges who want to be part of a state-of-the-art community with opportunities for training, development, and growth with an expanding organization. Located in Etobicoke, Ontario. Parkland on Eglinton West offers a new era of luxury living with a full continuum of service, three care floors, distinctive accommodations, extraordinary amenities, and a commitment to service excellence. Parkland o­ffers competitive compensation and additional earning potential through incentive programs, and extended benefits programs, and an extensive employee recognition program. Whether you’re full-time or part-time, all of these perks start as soon as you join our team.

Who We Are…

With approximately 4,000 employees, Shannex is a family-owned, Canadian company based in the Maritimes. With over 30 years of experience creating better ways to deliver seniors living and long-term care communities throughout Ontario, Nova Scotia, and New Brunswick, Shannex offers a continuum of lifestyle options under our flagship brands Parkland™, Shannex™, and Faubourg du Mascaret^MD.

Who You Are…

As a successful candidate, you are passionate about working with seniors and have experience working in Retirement Living and/or the hospitality industry such as hotels. You have a high school education (or GED) and an Office Administration/Professional Secretarial diploma or University Degree. You have a minimum of two years of experience in client services or administrative roles and have exceptional customer service skills, a positive attitude, excellent verbal and written skills, and strong computer literacy skills. Completion of an Alzheimer’s disease and/or other Dementia Care Course would be considered an asset. You are available to work a schedule of flexible hours and all shifts inclusive of days, weekends, and holidays. Advanced proficiency in the English language is required, proficiency in other languages considered an asset.

What you will do…

Reporting to the Business Manager, the Concierge is the first point of contact for all hospitality and reception services for residents and guests. The Concierge sets the tone and expectation for service excellent and resident interaction for the facility.

Our expectations of you…

• Manages resident relations and provides excellent service to all residents and visitors;
• Communicates to all residents, guests, and employees in a professional manner;
• Anticipates and responds to all resident issues/situations promptly and takes appropriate action to rectify concerns;
• Displays knowledge of all services, facilities, and features of Parkland and promotes the services and facilities to residents as appropriate;
• Maintain a visible and accessible profile;

• Provides information and responds to inquiries from residents, visitors, and staff; refers to the appropriate person as necessary;

• Coordinates all taxi and courtesy shuttle bookings for residents and communicates with Chauffeur and Door Attendant;
• Provide exceptional customer service to all residents and supports other departments including the dining room, sales, maintenance, housekeeping, and chauffer;

• Receives all incoming packages/deliveries to the facility;
• Assists residents and families with luggage, parcels, and arranges carts/dollies as necessary;
• Maintains access control to the building and manages the main entrance in cooperation with the Door Attendant;
• Takes reservations for the restaurant(s) guests, books events or multi-purpose rooms for resident or staff functions;
• Responsible for overall resident satisfaction and necessary follow up to any service concerns;
• Promote a safety culture by continuously working safely including but not limited to identifying and reporting hazards, following safe work practices and procedures, wearing personal protective equipment, supporting others to work safely, and completing safety education.
• Follows safety, environmental, and infection control practices, as per facility policies;
• Works with a variety of operating systems.
• Committed to adhering to all of Parkland’s Standards of Conduct and policies and procedures.
• Demonstrates exceptional customer service and communication skills.
• Performs all other related duties as assigned.

What we offer…

• Additional earning opportunities through our employee incentive program
• Continuous opportunities for personal and professional development in an ever-growing company
• An opportunity to work with Great People, to be a part of this new, flagship, industry-leading development
• A role where you can contribute to independent luxury living using your exceptional skills
• The ability to make an impactful difference in the quality of life for residents and their families
• Comprehensive compensation package which recognizes your experience and contributions
• Benefits and RRSP program (for full-time and part-time employees)
• Exceptional training and teamwork-oriented work environment

“Great People Striving for Great Things” is one of the pillars of our Strategic Plan. Parkland Lifestyle Residences is committed to offering the best environment for employees where everyone takes pride in their work and in the organization. Our staff are committed to service excellence and are supported with opportunities for personal and professional growth. We are building a culture that supports the balance between work and personal life.

We thank all applicants for their interest in working at Parkland Lifestyle Residences. Due to the volume of applications received, only those selected for an interview will be contacted. Parkland Lifestyle Residences strives to be a supportive and inclusive work environment and provides equal opportunity employment. Accommodations will be provided to applicants requesting them in order to ensure participation in the recruitment, assessment, selection, and hiring process. Applicants requiring accommodation during the recruitment process are asked to contact the Human Resources Department.

If you are looking for an opportunity to grow your career and make your mark in a rapidly growing organization we encourage you to apply today.