Publié il y a 16 jours
Contact Centre Specialist – Surrey (Guildford), BC
@ Snore MD
Surrey, Colombie-Britannique
SIGNAUX
En bref
Snore MD is hiring a full-time Contact Centre Specialist at its Surrey (Guildford) support office to handle patient and physician calls for clinics across BC and Alberta. The role processes referrals, follows up with physicians, completes patient intake and keeps CRM records current. The posting states pay of $21.00 to $24.00 per hour plus up to $4 per hour in monthly performance bonuses, a Monday to Saturday schedule with Saturdays required, and on-site work.
Responsabilités :
- Handle high volume of inbound patient calls
- Process physician referrals accurately in the CRM
- Call physician offices to confirm and chase referrals
- Collect patient intake information by phone
- Maintain patient records, call notes and referral statuses
Résumé des exigences :
- 2+ years customer service experience, ideally banking, financial services or call centre
- Medical administration, patient intake or referral processing an asset
- Excellent communication and telephone etiquette
- Fast, accurate typing and data entry
- Available to work every Saturday
- Lives in or near Surrey with reliable commute to Guildford office
Outils et compétences
Source et dates
Type de source non vérifié · apify-linkedin
- Date publiée par l’employeur
- 2026-10-29
- Première détection par notre source
- 2026-11-15
- Mise à jour du dossier source
- 2026-11-15
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | Service à la clientèle |
| Expérience | 2 an(s) et plus |
| Heures par semaine | 40 |
| Horaire | jour, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Régime de retraite, Prime de rendement |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Snore MD
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 15 |
Description
Position Type: Full-time, Permanent
Schedule: 5 days/week, Monday–Saturday (Saturdays required) [with one weekday off between Tuesday to Friday]
Hours: 9:00 AM – 5:00 PM
Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
Join a team that’s making a difference. Snore MD is a world-class sleep clinic and one of the fastest-growing healthcare organizations in Western Canada. We combine decades of medical and commercial experience to deliver an unmatched patient experience, and we’re growing our team in Surrey.
We’re hiring a Contact Centre Specialist for our Support Office in Surrey (Guildford), supporting clinics across BC and Alberta. This is an on-site role, so we’re looking for someone who lives in or near Surrey and can commute easily to the office. If you enjoy helping people and thrive on a busy phone line, we’d love to meet you!
What We Offer
As a Contact Centre Specialist, you’ll be the first voice patients and physicians’ offices hear. You’ll keep every referral moving so patients get the care they need, faster.
Email your resume to [email protected] with “Contact Centre Specialist – Surrey” in the subject line. You can also apply using the Apply button on this posting.
Shortlisted candidates will be invited to [a phone screen followed by an in-person interview].
If you’re looking for a purpose-driven role, a supportive team, and a career you can grow close to home, we’d love to hear from you.
Apply Now
Schedule: 5 days/week, Monday–Saturday (Saturdays required) [with one weekday off between Tuesday to Friday]
Hours: 9:00 AM – 5:00 PM
Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
Join a team that’s making a difference. Snore MD is a world-class sleep clinic and one of the fastest-growing healthcare organizations in Western Canada. We combine decades of medical and commercial experience to deliver an unmatched patient experience, and we’re growing our team in Surrey.
We’re hiring a Contact Centre Specialist for our Support Office in Surrey (Guildford), supporting clinics across BC and Alberta. This is an on-site role, so we’re looking for someone who lives in or near Surrey and can commute easily to the office. If you enjoy helping people and thrive on a busy phone line, we’d love to meet you!
What We Offer
- Competitive Pay: 21.00 – 24.00 per hour, plus up to $4/hour in monthly performance bonuses
- Full Benefits: Health, dental, vision, RRSP matching, health club memberships, and health & education spending accounts
- Training & Support: Comprehensive onboarding and ongoing coaching to help you thrive
- Positive Team Culture: A collaborative environment where wins are celebrated and support is constant
- Long-Term Growth: A stable healthcare career with room to grow
As a Contact Centre Specialist, you’ll be the first voice patients and physicians’ offices hear. You’ll keep every referral moving so patients get the care they need, faster.
- Own the Phones: Handle a high volume of inbound patient calls with clarity, confidence, and warmth
- Process Referrals: Accurately enter physician referrals and requests into our system in a fast-paced environment
- Follow Up with Physicians: Call physicians’ offices to confirm referrals and chase outstanding requests
- Complete Patient Intake: Contact patients to collect the information needed to get them booked
- Keep Records Accurate: Maintain up-to-date patient records, call notes, and referral statuses in our CRM
- 2+ years of customer service experience, ideally in banking, financial services, or a call centre
- Experience in medical administration, patient intake, or referral processing is an asset
- Excellent communication skills and confident telephone etiquette
- Strong attention to detail, with fast and accurate typing and data entry
- Comfort learning new computer systems and handling confidential health information
- Availability to work every Saturday
- Residence in or near Surrey, with a reliable commute to our Guildford office
- Legal eligibility to work full-time in Canada (we are unable to provide work sponsorship)
Email your resume to [email protected] with “Contact Centre Specialist – Surrey” in the subject line. You can also apply using the Apply button on this posting.
Shortlisted candidates will be invited to [a phone screen followed by an in-person interview].
If you’re looking for a purpose-driven role, a supportive team, and a career you can grow close to home, we’d love to hear from you.
Apply Now
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