Contract Administration Associate

Location: Toronto, ON, Canada
Job ID: 92542

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Contract Administration Associate

Your main responsibilities

We are looking for a detail-oriented and collaborative Contract Administration Associate to join our centralized team supporting Canadian operations.

In this role, you will help ensure service contracts and customer information are processed accurately and efficiently from contract set-up through billing support. You’ll work closely with internal teams, maintain high standards of data accuracy, resolve discrepancies, and contribute to improvements that make our processes more effective.

If you enjoy working with data, solving problems, staying organized, and ensuring things are done right the first time, this could be a great opportunity for you.

What You’ll Do

Contract Administration

• Enter and maintain service contracts accurately in the system.
• Process contract updates and changes as required.
• Review and validate contract information to help ensure completeness and accuracy.

Customer Data Management

• Maintain and update customer master data.
• Validate and reconcile contract details to identify and prevent errors.
• Support accurate, consistent, and compliant customer records.

Billing Support

• Assist with monthly and ad-hoc maintenance billing activities.
• Investigate billing discrepancies and support timely resolution of issues.
• Work with internal stakeholders to clarify contract and billing information when required.

Internal Support & Reporting

• Respond to internal inquiries regarding contracts and related information.
• Assist internal teams with contract-related reporting needs.
• Collaborate across the organization to support accurate and efficient contract administration.

Process Improvement & Special Projects

• Participate in contract-related projects and other ad-hoc initiatives.
• Identify opportunities to improve accuracy, efficiency, and consistency.
• Contribute to continuous improvement initiatives within the centralized team.

What Will Help You Succeed

We are looking for someone who brings:

• Strong attention to detail and a commitment to accuracy.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving skills and an interest in investigating discrepancies.
• Comfort working with data and administrative systems.
• Effective written and verbal communication skills.
• A collaborative approach and the ability to work effectively with different internal teams.
• A continuous-improvement mindset and willingness to learn.

The Opportunity

This is an opportunity to play an important role in maintaining the quality and accuracy of our contract and customer information while supporting billing processes across Canadian operations. You’ll be part of a centralized team where accuracy, collaboration, responsiveness, and continuous improvement matter.

Make an impact behind the scenes by helping ensure every contract, customer record, and billing detail is handled with care and precision.

What you bring

• Strong attention to detail and accuracy in data entry and process documentation
• Excellent organizational and time-management skills
• Effective communication and teamwork abilities
• Solid problem-solving and troubleshooting skills
• Ability to prioritize tasks in a fast-paced environment

Education – Post-secondary education in Business Administration, Finance, or a related field preferred or a combination of education and work experience

Experience –

• Experience in contract administration or data management (preferred)
• Experience with SAP or similar ERP systems is an asset
• Experience with Invoicing an asset

Knowledge (technical/practical/managerial)- SAP knowledge an asset

• Proficiency in MS Office applications
• Understanding of contract processing and customer data management
• Familiarity with billing processes and reconciliation
• Basic knowledge of Excel

Knowledge of process improvement principles and supporting internal teams with reporting needs

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

Compensation
The salary range for this position is $56,000 to $67,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.

In addition to base salary, this position is eligible for the applicable Bonus Incentive Program, subject to the terms and eligibility requirements of the applicable program.

The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees, subject to plan terms and eligibility requirements.

Vacancy Disclosure
This job posting is for an existing vacancy.

Artificial Intelligence in Recruitment
We do not use artificial intelligence to screen, assess or select applicants for this position. All screening, assessment and selection decisions are made by authorized human personnel.

Work Authorization
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.